Monitoring Center Agent - Security

Position: Monitoring Center Agent - Security Role
Join Johnson Controls as a Monitoring Center Agent and help safeguard communities through effective alarm monitoring. This position focuses on managing incoming signals and collaborating with emergency services.

As a Monitoring Center Agent, your primary duties will include monitoring alarms, documenting responses, and managing emergency situations effectively. The role demands excellent verbal and written communications skills, combined with the ability to perform under pressure. You’ll build experience that contributes to your professional development in a diverse work environment.

Key Responsibilities:

• Respond to alarms and monitor systems for irregular activities

• Contact emergency services as required during alarm events

• Maintain accurate records of all monitoring actions

• Interact with customers about security inquiries

• Foster a culture of continuous service improvement

Requirements:

• High School Diploma or GED required

• Call center experience is a plus

• Flexibility to work varying shifts including weekends

• Minimum typing speed of 25 words per minute

• Strong multi-tasking and organizational abilities

Step into the vital role of a Monitoring Center Agent at Johnson Controls and make an impact.
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