Operations Coordinator Security Control Tower

Career Opportunities:
Operations Coordinator Security Control Tower (12 month contract) (68856)

Requisition  
68856 - Posted
- ON
- Etobicoke
- Operations Management
- Full-Time
- Temporary
- Employee Referral Eligible:
Yes

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?
The journey starts with you
. The places we go, the elements we brave, the promises we deliver –
it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team,
we go there for you.

The Ops Coordinator Security Control Tower acts as operational lead responsible for evaluating and stabilizing all discrepancies within the physical Security network. The role oversees all security monitoring systems, audits, reporting, and network issues, and assists overall network operations. The Ops Coordinator collaborates with Loss Prevention, Regional Service Lead teams and Network on a Continuous Improvement (Better Every Day) approach for service improvements.

The schedule for this role is 4 days a week, 10‑hour shifts and every other weekend; rotating days and nights included.

This is a 12‑month contract.

• Provide alarm monitoring via Access Control and/or Automatic Video Display for intrusion, burglary, or duress in accordance with protocol.
• Operate Access Control with Automatic Video Display and Voice Communications.
• Dispatch personnel and escalate incidents based on assessment.
• Perform intake, triage, and escalation functions for all incidents reported to the center.
• Support investigations with video review/surveillance for theft, fraud, and health and safety matters.
• Create and support incidents by case management documented or directed by the Supervisor or other authorized persons.
• Perform active monitoring of security systems, including video, access control, and high‑value/sensitive asset tracking systems.
• Collect information and data, create, and provide reports, maintaining effective communication with stakeholders.
• Manage and maintain employee access and  system and database.
• Work with the Control Tower Line Haul / Ground / Air on Transportation Management, Communications, GPS tracking, Trip Tracking, mechanical issues, and trace asset movements.
• Assist with coordinating Crisis Response when required.
• Build case reports based on data collection.
• Coach operations on use of tools, tactics, and best practices to benefit customer experience.
• Analyze operational and client‑specific data to identify opportunities for improved customer experience.
• Work in a rotational 24/7/365 schedule.

• Minimum three (3) years of experience in a similar role in the security services industry.
• Knowledge of multi‑facility security principles, including CCTV, Access Control, and Intrusion Systems; broad understanding of transportation and movement of goods.
• Exemplifies our core competencies:
  Customer Focus, Effective Communication, Collaboration, Trust, and Self‑Development.
• Familiarity with CCTV, Access Control, Intrusion Systems, and Alarm Response.
• Ability to read and interpret facilities diagrams.
• Knowledge of basic security principles and dispatching.
• Knowledge of transportation security and GPS.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.