Field Supervisor

Ready to make a difference.

Are you committed to protecting your community? Blackbird Security is seeking to hire a Field Supervisor in Toronto, ON for various sites.

• Competitive wages
• Flexible schedules
• Paid training and growth opportunities to succeed in your role
• Career advancement opportunities through promotion from within
• Recognition programs and bonuses
• Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)

• Fully support the District Managers (DM) in operational functions of various sites.
• Knowledge of company/ client policies to deliver superior quality of operational services and to ensure the well‑being of guards.
• Ensure site staff is fully trained, well‑dressed, and possess the necessary knowledge to comprehend and follow their duties and responsibilities.
• Oversee daily site operations, patrols, and spot‑check premises.
• Ensure guards are following post‑orders and adhering to company and client policies.
• Delivery of resources to site as and when required and mentor guards to ensure high quality services are being provided.
• Cover floor time as required.
• Support DM with on‑site issues, interruptions and complaints in the assigned district.
• Assist DM to ensure all staff site reports are completed accurately and professionally.
• Assume leadership and maintain positive working relationships with site guards.
• Provide excellent customer service to our clients, customers and patrons.
• Perform safety and security duties with the highest standards of professionalism and integrity.
• Complete incident reports and all required documentation for security purposes.
• Identify security violations/ threats, diffuse volatile situations and intervene accordingly, adhering to company policies.
• Respond to emergencies and escalate to law enforcement agencies as required.

• A Valid Security License
• Experience in making arrests and detainments
• Excellent communication skills, both written and spoken are required
• Retail security experience is highly preferred
• Supervisory experience is highly preferred
• Valid Driver’s License and willingness to use own vehicle for work‑related purposes (associated expenses will be reimbursed).
• Willingness to attend meetings and improve skills
• Ability to work without close supervision
• Passionate about training and mentoring security officers

Job Types: Full‑time, Permanent

Pay: $19.00-$20.00 per hour

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have your own vehicle? This is a requirement for the role and associated costs will be reimbursed.

Experience:

• Security: 2 years (required)
• Retail Security: 1 year (preferred)
• Supervisory: 1 year (required)

Licence/Certification:

• Security Guard Licence (required)
• Driving Licence (required)
• Use of Force Certification (preferred)

Work Location:

In person