Monitoring Specialist at TELUS

Be a crucial part of TELUS as a Monitoring Specialist in a dynamic in-office role. Monitor alarm events and ensure customer safety using advanced technology and communication tools.

As a Monitoring Specialist I at TELUS, you'll respond to various alarm signals for both residential and commercial clients. Your responsibilities include communicating effectively with customers and emergency responders to dispatch assistance when needed. This role supports a secure environment, making your actions vital in emergencies and everyday safety concerns.

Key Responsibilities:

• Monitor alarm events and respond to alerts

• Communicate with customers and emergency teams clearly

• Dispatch appropriate assistance based on alarm signals

• Provide value-added services to enhance customer safety

• Maintain composure during high-pressure situations

Requirements:

• High School Diploma or equivalent

• Experience in a monitoring or call center environment

• Excellent communication skills for varied interactions

• Ability to adapt communication style for de-escalation

• Capacity for quick decision-making and problem-solving

Utilize your communication skills and crisis management capabilities to support TELUS customers effectively.
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