Protective Intelligence Analyst, Security Operations

Shopify is a leading commerce platform that values protecting our people. We are looking for a Protective Intelligence Analyst, Security Operations with strong security operations experience to support an intelligence‑led approach to protecting Shopify’s people, offices, events, and operations. This is an in‑person role based in Toronto that blends time‑sensitive intelligence monitoring analysis, corporate security operations, and incident management.

• Protective Intelligence Analysis:
  Conduct behavioural threat investigations and gather relevant information from operational analysts and other internal or external sources. Assess the credibility and severity of threats to Shopify’s people, assets, and operations and decide when to escalate with clear recommendations and supporting rationale.
• Operational Oversight and Response Consistency:
  Support operational analysts who deliver day‑to‑day monitoring, triage, and reporting. Apply documented escalation thresholds, provide guidance during active incidents, and help improve consistency and quality of reporting, judgment, and response.
• Security Operations:
  Support office and in‑person security operations, including access control and monitoring, guard response, site procedures, event support, and operational readiness, and the handling of workplace security incidents and policy violations.
• Time‑Sensitive Intelligence:
  Help shape the program’s reactive intelligence priorities, workflows, and reporting practices by identifying gaps, improving processes, and translating emerging risks into timely, actionable assessments for security operations and stakeholders. Direct the program’s reactive intelligence to enable Shopify to react to short‑notice and emerging developments that could affect Shopify’s people, assets, and operations. Ensure that assessments are timely, accurate, and add value to Shopify security operations.
• Incident Management:
  Coordinate response actions, stakeholder updates, documentation, escalation, and follow‑up for security incidents, while applying established escalation thresholds and identifying opportunities to improve response consistency.
• Physical Threat Management:
  Identify, research, and assess threats or vulnerabilities that may create physical risk to people, offices, events, or business operations, producing timely and actionable intelligence products.
• Operational Overwatch:
  Provide operational overwatch during escalations by helping operators and analysts maintain situational awareness, apply escalation standards, and identify timely course‑correction recommendations. Contribute to reporting reviews, after‑action learning, and improvements to procedures, playbooks, templates, and workflows.
• Operational Initiatives:
  Prioritize and drive initiatives that mature security operations by developing artefacts that include playbooks, training materials, escalation frameworks, quality assurance, and response workflows.
• Vendor & Tooling Management:
  Support vendor relationships and ensure security tools and systems can meet current and future operational and intelligence needs.
• Ethical Information Processing:
  Identify internal and external solutions to obtain, review, and process information ethically and legally.
• Ad‑hoc Support:
  Provide ad‑hoc intelligence analysis support to key security stakeholders as needed.
• AI and Tools:
  Use existing and support in developing AI‑enabled tools responsibly to support summarization, pattern recognition, briefing preparation, and workflow efficiency, while validating outputs through human judgment and reliable sources.

• Work Experience:
  
  Minimum of 5 years in operational, analytical, investigative, and/or protective services disciplines.
• Leadership
  
  Experience:
  
  Experience leading, coaching, or guiding a team of operational analysts, investigators, or intelligence professionals.
• Critical Judgment:
  Ability to work through ambiguous or time‑sensitive situations with sound judgment, clear communication, and appropriate escalation.
• Executive Protection Support:
  Demonstrated experience supporting executive protective services teams.
• Social Media and Intelligence Tools:
  Proficient in using…