Alarm Monitoring Specialist

Position: Alarm Monitoring Specialist Role
Empower safety as an Alarm Monitoring Specialist I with TELUS, managing alarm events and enhancing customer experiences. Engage directly with clients and security teams to ensure swift responses.

In this in-office role, you will monitor and respond to alarm signals, handling emergencies effectively. As part of a dedicated team, your work will impact community safety and provide critical support during various alarm events like fire, medical, or burglary alerts. Your communication abilities and calm demeanor are essential.

Key Responsibilities:

• Monitor and analyze alarm events continuously

• Respond to customer inquiries and security alerts

• Coordinate with help teams to dispatch services

• Provide personalized support to enhance safety

• Maintain high performance in stressful situations

Requirements:

• High School Diploma or equivalent necessary

• Understanding of Google Workspace tools required

• Ability to communicate effectively under pressure

• Proven skills in conflict resolution and decision-making

• Positive attitude and commitment to team responsibilities

Your expertise in communication and monitoring will significantly enhance customer safety at TELUS.
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