Security Operations Centre TD Centre

Security Operations Centre Full Time TD Centre

Hours: 84 hours– Bi-weekly( Rotating Continental)

Overtime Method: Averaging agreement over
88 hours

Posting Date: July 24, 2026

Internal Closing Date: July 30, 2026

External Closing Date: August 13, 2026

Job Overview:

The TD Centre is one of Toronto’s premier commercial properties,locatedin the heart of the financial district, supporting a large population of tenants, employees, and visitors each day. The Security Operations Centre (SOC) plays a critical role inmaintainingthe safety and security of the property through real-time monitoring, coordination, and incident response.

As a SOC Operator, you willbe responsible for monitoring security systems, coordinating with on-site teams, and responding to incidents as they arise. This role requires strong attention to detail, sound judgment, and the ability to stay calm and focused in a fast-paced environment while supporting the overall safety of the property.

Key Responsibilities:

• Monitor CCTV, access control, alarm, and other security systems toidentifyand respond to incidents in real time
• Dispatch security personnel and coordinate responses across the TD Centre property
• Receive, assess, and prioritize incoming calls, alarms, and requests for assistance
• Maintain clear andaccurateincident reports, logs, and daily activity records
• Escalate incidents appropriately to supervisors, emergency services, or client contacts based on established protocols
• Conduct video investigations and support incident reviews as required
• Maintain constant communication with on-site security teams via radio and phone
• Track ongoing incidents through to resolution and ensure proper follow-up is completed
• Identify potential risks or unusual activity and take proactive steps to mitigate concerns
• Support emergency response procedures including fire alarms, medical incidents, and building-related emergencies
• Ensure all work is completed in compliance with site procedures, client expectations, and company standards

Prerequisites:

• Ability to obtain a Security License in the province of Ontario.
• Valid First Aid & CPR Level C from a WSIB approved provider.
• Emergency Management Certification.
• Crisis Intervention Training.
• Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.
• Proficiency with site‑specific security infrastructure, including Lenel OnGuard access control,Keywatcherkey management systems, and Avigilon Control Center (ACC) surveillance software.
• Strong leadership, communication, and decision‑making skillsrequiredfor a high‑volume, dynamic environment.
• Ability to remain calm and effectively manage complex incidents under pressure.
• Strong report writing, documentation, and operational oversight skills.
• Applicants who do notpossessthese certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
• Legally authorized to work in Canada

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Work today, get paid today!

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE ! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Benefits:
  Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position
1st Shift
, 2nd Shift
, 3rd Shift
, Continental 12 hour shifts
.