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Job Description & How to Apply Below
About the job
We are seeking a highly organized and detail-driven professional to support the operational integrity and regulatory compliance of our physical security environment across all stores. This role plays a critical part in maintaining CCTV, card access, alarm system controls, managing user access as well as incident documentation, and internally and externally initiated investigations. The successful candidate will work cross-functionally with store leadership, regulatory bodies, and People & Culture to ensure consistent adherence to company policies and external regulatory requirements.
Reports To:
Loss Prevention Compliance Manager
Location:
In-Office - Toronto, ON
About the Role
The Loss Prevention & Compliance Administrator is responsible for the operational maintenance, monitoring, and regulatory compliance of all physical security systems, including CCTV, card access, and alarm platforms. This role ensures accurate system access management and ongoing auditing of controls.
In addition, the position supports incident reporting across all stores, assists with audits and investigations related to inventory, discounts, and People & Culture incidents, and contributes to special projects as directed by leadership. Other related duties may be assigned as required.
What You’ll Do
Essential Duties and Responsibilities
Maintain operational integrity of CCTV, card access, and alarm systems, including ongoing audits to ensure compliance with applicable regulatory requirements
Maintain and update regulatory tracking documentation
Provides and updates user access for security systems across new and existing employees
Conducts and/or assists with credit card disputes, audits and investigations related to inventory, discount discrepancies, and P&C matters, and contributes to special projects as directed by leadership
Maintain and update all alarm call lists
Prepare and distribute Crime Alerts
Maintain and update Brinks store access
Demonstrate leadership within the department and districts to support adherence to company policies and procedures
Ensure accurate reporting and documentation of incidents such as theft, fraud, robbery, vandalism, break and enter and assault
Provide after-hours support to stores, including weekend monitoring of inbox communications
Secondary Responsibilities
Support regulatory compliance reporting across all stores
Assist with documentation, training, systems administration, development initiatives, and special projects as required
Complete quarterly reporting on incidents, inspections, and regulatory activities
Contribute to initiatives that strengthen regulatory compliance across store operations
Ensure that Annual Extinguisher testing is compliant with Provincial Standards
Assist with alarm permit renewal where applicable
Support company culture initiatives, including promotion of FIKA and company product awareness where appropriate
Key Performance Indicators
Effective support for physical security and regulatory compliance needs across all FIKA stores
Reliable operational maintenance and control of security systems
Contribution to ongoing loss prevention and regulatory awareness training in the field
Ability to prioritize changing demands while maintaining organization, accuracy, and accountability
Consistent communication within all areas of support
Requirements
Customer service experience in a retail setting or relatable hospital setting is strongly preferred.
Strong proficiency with modern technology.
Ability to operate independently in environments with evolving priorities, building support solutions without detailed playbooks or heavy oversight.
Why you’ll love…
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