Security Guard 2- Security Services

Job Description  The Security Guard 2 provides advanced security services to ensure the safety and security of patients, staff, visitors, and property in a secure healthcare environment. The role involves access control, surveillance, patient escorts, emergency response, incident investigation, and enforcement of safety and security procedures while maintaining a calm, professional, and service-oriented approach.
The Security Guard 2 provides advanced security services to ensure the safety and security of patients, staff, visitors, and property in a secure healthcare environment. The role involves access control, surveillance, patient escorts, emergency response, incident investigation, and enforcement of safety and security procedures while maintaining a calm, professional, and service-oriented approach.

Key Responsibilities  Access Control & Surveillance   Monitor and control the movement of patients, staff, and visitors within secure areas
Provide interior and perimeter security through observation, patrols, and documentation
Maintain key control and personal alarm systems
Conduct routine and situational security checks of unit perimeters and safety equipment
Patient & Client Escort Services   Escort patients to appointments and off-unit activities, including external locations
Ensure safety and security during escorts while maintaining professionalism and dignity
Search, Screening & Incident Response   Conduct patient and area searches for safety, security screening, or investigations
Respond to emergencies calmly and effectively
Assist with incident investigations and complete required reports
Remove unauthorized persons and liaise with emergency responders when required
Safety, Emergency & Security Operations   Patrol buildings and grounds to deter and detect security risks
Enforce safety and security procedures to protect life and property
Apply emergency response, fire safety, and crisis intervention procedures
Documentation & Reporting   Complete accurate and timely security reports and documentation
Maintain clear communication with staff, patients, visitors, and team members
Professional Practice & Team Collaboration   Work collaboratively with security staff and interdisciplinary teams
Exercise sound judgment, problem-solving, and independent decision-making
Demonstrate professionalism, tact, and sensitivity when working with individuals experiencing mental health and addiction challenges
Support a respectful, inclusive, and service-oriented workplace
Comply with all applicable legislative, regulatory, and organizational requirements
Shift & Work Requirements   Work rotating shifts including days, evenings, nights, weekends, holidays, and extended tours
Meet minimum availability requirements
Qualifications   Valid Security Guard licence under the Private Security and Investigative Services Act (PSISA)
Completion of, or active enrollment in, a two-year Community College Law Enforcement program
Minimum 6 months to 1 year of security experience
Current First Aid and CPR certification
Strong interpersonal and communication skills
Ability to deal tactfully and effectively with the public, staff, and patients
Sensitivity when working with individuals experiencing mental health and addiction challenges
Ability to remain calm during emergencies
Ability to work independently with minimal supervision
Strong problem-solving skills and sound judgment
Basic computer proficiency (Microsoft Office, Outlook)
Ability to meet the physical demands of the role
Ability to work effectively with individuals from diverse backgrounds
Availability to work rotating shifts including nights, weekends, and holidays
Nice to Haves   Experience in a healthcare or inpatient setting
Knowledge of fire and emergency response procedures
WHMIS certification
Training in non-violent crisis intervention techniques
Experience liaising with emergency responders
Bilingualism (French/English) or proficiency in a second language
Salary Range:  $25.59 – $31.58 per hour
CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical…