Loss Prevention & Compliance Administrator

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

We are seeking a highly organized and detail-driven professional to support the operational integrity and regulatory compliance of our physical security environment across all stores. This role plays a critical part in maintaining CCTV, card access, alarm system controls, managing user access as well as incident documentation, and internally and externally initiated investigations. The successful candidate will work cross-functionally with store leadership, regulatory bodies, and People & Culture to ensure consistent adherence to company policies and external regulatory requirements.

Reports To: Loss Prevention Compliance Manager

Location: In-Office - Toronto, ON

The Loss Prevention & Compliance Administrator is responsible for the operational maintenance, monitoring, and regulatory compliance of all physical security systems, including CCTV, card access, and alarm platforms. This role ensures accurate system access management and ongoing auditing of controls.

In addition, the position supports incident reporting across all stores, assists with audits and investigations related to inventory, discounts, and People & Culture incidents, and contributes to special projects as directed by leadership. Other related duties may be assigned as required.

• Maintain operational integrity of CCTV, card access, and alarm systems, including ongoing audits to ensure compliance with applicable regulatory requirements
• Maintain and update regulatory tracking documentation
• Provides and updates user access for security systems across new and existing employees
• Conducts and/or assists with credit card disputes, audits and investigations related to inventory, discount discrepancies, and P&C matters, and contributes to special projects as directed by leadership
• Maintain and update all alarm call lists
• Prepare and distribute Crime Alerts
• Maintain and update Brinks store access
• Demonstrate leadership within the department and districts to support adherence to company policies and procedures
• Ensure accurate reporting and documentation of incidents such as theft, fraud, robbery, vandalism, break and enter and assault
• Provide after-hours support to stores, including weekend monitoring of inbox communications

• Support regulatory compliance reporting across all stores
• Assist with documentation, training, systems administration, development initiatives, and special projects as required
• Complete quarterly reporting on incidents, inspections, and regulatory activities
• Contribute to initiatives that strengthen regulatory compliance across store operations
• Ensure that Annual Extinguisher testing is compliant with Provincial Standards
• Assist with alarm permit renewal where applicable
• Support company culture initiatives, including promotion of FIKA and company product awareness where appropriate

• Effective support for physical security and regulatory compliance needs across all FIKA stores
• Reliable operational maintenance and control of security systems
• Contribution to ongoing loss prevention and regulatory awareness training in the field
• Ability to prioritize changing demands while maintaining organization, accuracy, and accountability
• Consistent communication within all areas of support

• Customer service experience in a retail setting or relatable hospital setting is strongly preferred.
• Strong proficiency with modern technology.
• Ability to operate independently in environments with evolving priorities, building support solutions without detailed playbooks or heavy oversight.