Queensway Healthcare Centre - Patrol Officer

Queensway Healthcare Centre - Full Time Patrol Officer

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Description:

Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada’s largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

Position:  Full Time (Temp) Patrol Officer

Site:  Queensway Healthcare Centre | 150 Sherway Drive

Averaging Agreement:  Overtime is Averaging Agreement (AA) after 88 hours

Payrate:  $19.93 / an hour (based on levelling system)

Posting Date:  October 15th, 2026

Internal Closing Date:  October 23rd, 2026

External Closing Date:  October 23rd, 2026

Key Responsibilities:

Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure the safety and security of the site.

Operate security cameras and alarm systems, ensuring any suspicious activity is reported immediately to the appropriate authorities.

Monitor and control entry points to the hospital, ensuring that only authorized individuals are allowed access to restricted areas.

Act quickly in emergency situations, such as medical emergencies, fire alarms, or security threats. Assist hospital staff as needed during crises and evacuations.

Greet and assist visitors, patients, and hospital staff. Provide directions and ensure that guests adhere to hospital policies and procedures.

De-escalate tense situations, resolve conflicts, and ensure that all interactions are handled calmly and professionally.

Document daily activities, incidents, or accidents accurately. Complete reports on incidents, breaches, and security concerns.

Work closely with hospital staff and local law enforcement to provide a coordinated security effort and ensure the safety of all parties involved.

Ensure that hospital policies, including visitor and patient protocols, are followed. Address any violations in a manner that upholds hospital safety standards

Prerequisites:

Valid Security License for the province of Ontario

Valid First Aid & CPR - Level C (from a WSIB-approved vendor)

Immunization records for Mumps, Measles, Rubella, Varicella and two step TB skin test

English (oral and written) fluency is a must

Previous experience in security, law enforcement, or a related field preferred.

Must be comfortable doing a clean-shaven face requirement for N95 Mask Fit

Diploma in Justice studies/police foundations is considered an asset.

Vulnerable Sector Check - to be completed upon hire

Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)

Applicants lacking these certifications can opt into Paladin’s UoF/MOAB certification program prior to their onboarding training to ensure they meet the requirements of the position

Please be aware:
The UoF/MOAB certification is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability

Authorized to legally work in Canada

Why choose Paladin?

Opportunities for training and professional development

Competitive salary and benefits package.

Free Uniforms

Security license reimbursement

Dry cleaning & hemming/tailoring allowance

Work today, get paid today—daily pay available

Certification Requirements (All)
Valid Certification in First Aid, CPR and AED
Valid Security License
Minimum of 1 year security experience
Vulnerable Sector Check
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
Proof of immunizations for TB, MMR, Varicella
COVID Double Vaccinated

Additional Information / Benefits
Paladin Security:
Great Place To Work Certified™…