Account Associate, Trade Credit

About the Role

We’re looking for a strong Commercial Account Associate, Trade Credit & Complex Risks to support our specialized Commercial Lines accounts in Toronto. This role requires someone who is responsive, detail‑oriented, and highly organized, with strong time‑management skills and a solid understanding of complex commercial insurance placements.

• Manage Trade Credit and Complex Risk client accounts, including renewals, policy documentation, submissions, binders, certificates, invoicing, and endorsements.
• Support the administration of trade credit policies, including buyer reporting requirements, limit requests, policy amendments, and insurer correspondence.
• Maintain accurate digital and physical client files in compliance with HUB standards and broker management systems.
• Respond to client inquiries, prepare renewal documentation, and participate in client and insurer meetings.
• Review and proof policies, calculate provincial taxes, prepare premium finance quotes, and ensure accuracy of account documentation.
• Coordinate with insurers and underwriters on submissions, follow up on outstanding items, and assist with negotiations for complex commercial and trade credit placements.
• Track reporting timelines, policy expiries, receivables, and outstanding documentation to ensure timely processing and service delivery.
• Monitor receivables, assist with collections, and help minimize Days Sales Outstanding (DSO).
• Perform administrative support tasks, including database management, third‑party requests, insurance‑related research, and preparation of underwriting information.
• Support the servicing of clients with domestic and multinational exposures across a variety of industries and complex risk profiles.
• Ensure compliance with HUB standards in file management, including preparing files for storage and audit readiness.

• Valid RIBO license or ability to obtain one in short order.
• Typically 2–3 years of commercial insurance experience, ideally within Trade Credit, Financial Lines, or Complex Risks.
• Exposure to trade credit insurance, surety, political risk, or structured commercial placements is considered an asset.
• Experience supporting market negotiations on commercial policies is an asset.
• Strong aptitude to learn complex risks and emerging market trends, including economic and geopolitical factors impacting clients.
• Results‑oriented and client‑focused, with a strong sense of accountability and relationship‑management skills.
• Detail‑oriented with excellent organization, prioritization, and follow‑up skills.
• Strong analytical and problem‑solving abilities with high attention to accuracy.
• A solid team player who also possesses independence of thought and initiative.
• Strong verbal and written communication skills with the ability to manage competing priorities in a fast‑paced environment.
• Proficiency with broker management systems and Microsoft Office applications.

• Work‑Life Balance: flexible working arrangements and generous time‑off policies.
• Professional Growth: HUB‑sponsored training programs, tuition reimbursement, and other development opportunities.
• Industry Support: reimbursements for professional licensing and membership fees.
• Exclusive Perks: special discounts on events, travel, accommodations, and personal home & auto insurance.

Expected salary range: $55,000 to $60,000, impacted by skills, experience, and location.