Fibre Service Technician

Fibre Service Technician Full Time Field Ops & Logistic Toronto, ON, CA

2 days ago Requisition

Salary Range: $32.00 To $32.00 Hourly

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village , surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

The Fibre Service Technician (FST) will report to the Fibre Service Technician (FST) Supervisor and will be responsible for identifying, troubleshooting, and resolving network-related issues in the field, including Central Offices, POP sites, On-Net buildings, and customer premises.

Additionally, this role will be primarily responsible for managing and maintaining the organization and functionality of our new hub site POPs, also known as "Neighbourhood POPs."

What You’ll Do

• Respond in an urgent and high priority manner to service-affecting issues dispatched by the NOC.
• Identify, troubleshoot and resolve all network issues in the field. This may include bit not limited to: equipment replacement, re-installing lines, re-splicing fibres or anything it takes to restore service.
• Prepare incident reports for outages.
• Assist with escalated issues regarding customer-facing diagnosis during new circuit turn-up.
• Installing and testing networking equipment and power in Data Centers, such as switches, routers, Firewalls, Wireless AP's, Patch Panels, Cable Management and UPS System incorporating safety in all aspects
• Complete non-emergency maintenance tasks in a timely manner as dispatched by NOC:
• Perform and schedule NPOP cross connects for new customers prior to installations
• Schedule and perform cross connects in all our data centres & carrier hotels
• De-provision and remove old physical circuits, and/or cross connects
• Switch Insertions
• Collaborate with other team members and using OTDRs (Optical Time Domain Reflectometers) and other equipment to ensure circuits align with company standards
• Report an unsafe, poor quality, potentially service affecting, inconsistent in-field conditions or workmanship to the relevant managers.

Training and Mentoring:

• Create Installation procedures for the Technical Support team.
• Assist with, and participate in, cross-training to ensure up-to-date knowledge of Beanfield network equipment
• Helped identify systematic problems or shortcomings that occur repeatedly, and work with senior management to fix them.

Administrative Duties:

• Updating and reviewing ticket information on daily basis
• Provide probable causes to relevant managers
• Provide accurate and updated reports as required (i.e. daily, weekly, monthly etc.…)
• Modify and revise, as…