Senior Analyst, Guest Care at RBI

Enhance guest satisfaction as a Senior Analyst in Guest Care at Restaurant Brands International's Toronto office. Your expertise in managing escalated issues will be crucial in driving brand loyalty.
Join Restaurant Brands International, a global powerhouse in quick service dining, as you tackle complex guest issues with a focus on continuous improvement. In this role, you’ll analyze trends and collaborate cross-functionally to ensure a cohesive guest experience across iconic brands like BURGER KING® and FIREHOUSE SUBS®.

Your role will be onsite five days a week, making a direct impact on guest relations.

Key Responsibilities:

• Handle complex guest issues with thorough investigation processes

• Serve as escalation expert, guiding team solutions

• Maintain relationships with external partners for operational success

• Ensure proper triage and resolution of guest concerns

• Analyze guest care volume for actionable insights
Requirements:

• Minimum 2 years in customer service or related fields

• Proficiency with tools like Qualtrics and Data Dog is a plus

• Excellent verbal and written communication skills

• Strong ability to prioritize and multitask effectively

• Detail-oriented with ownership of case accuracy
Utilize your skills in guest relations to elevate the customer experience at Restaurant Brands International.
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