Housing Support Worker; -HHS

Competition #
-HHS. Housing Support Worker
-HHS)

Employment Type:

Contract Hourly (Until December 31, 2026), Bargaining Unit (1 Vacancy).

Work Hours:

35 hours/week (M-F 8:00 am - 4:00 pm). Work Setting:
Onsite – Limited opportunities to work remotely – 650 Queen St. E, Toronto, ON. Salary: $31.85 per hour.

The program’s goal is to support participants to increase their independent living skills within a variety of housing options, including program clients living in private rental housing. Within a client‑first or centric approach the following services are provided: behaviour modelling, crisis intervention, informal counselling, mediation with landlords and other tenants, referrals to appropriate community support services, assistance with maintaining access to rent supplement and income supports and moving/retaining suitable independent housing.

Using comprehensive holistic support approaches, the Housing Support Worker engages with participants one‑to‑one to develop short and long term housing and support service activity plans to ensure that the participants successfully obtain and maintain their housing and access any supports required to achieve their goals. Working with our existing program partners, including the City of Toronto, Ontario Works, and the Ontario Disability Support Program as well as other community‑based partners, is an integral component to assisting the participants to secure access to any necessary supports available to live independently.

• Utilizing an individually based approach to providing supports, the Housing Worker will provide ongoing support to former Tent City participants that assist them in obtaining and maintaining their housing and connect them to a variety of community resources, through home visits, drop‑in services, accompaniment to community resources, and scheduled appointments.
• Respond and provide referral support during crisis situations to Wood Green Housing clients and other programs including Emergency Homelessness programs such as Tent City etc. Engage in tenant/landlord mediation to prevent evictions and relocations for assigned participants.
• Engage in Tenant/Landlord Mediation preventing evictions and relocations, whenever possible for assigned Tent City participant caseload.
• Work with participants to enhance their capacity to access community resources, including housing and support services, and develop effective problem‑solving strategies.

• Actively take part in each Program Steering and Services Committee, noting any policy recommendations, identifying issues, and providing program updates.
• Ensure ongoing collaboration with internal Wood Green units so that client(s) are connected to the organization’s integrated service model of employment, community health and social/community program services.
• Develop and maintain working relationships with partnering agencies, including but not limited to City of Toronto, Ontario Works and Ontario Disability Support Program, other Housing Help Services, and community resources.
• Ensure that client participants maintain their eligibility for rent geared to income including rent supplements and/or other housing programs.
• Liaise with Ontario Works, Ontario Disability Support Program, and other community resources to ensure that participants have access to and maintain the eligibility for income supports.
• Develop and implement strategies with participants so they enhance their skills to access other community resources, supports, and housing options, working toward long‑term independence.
• Communicate program policies, procedures, and guidelines to participants.

• Maintain accurate documentation, including client notes, case lists, and budget tracking, and assist with annual RGI reviews.
• Collect and analyze program data and reports to identify trends, challenges, and areas for improvement.
• Support participants in accessing Ontario Works, ODSP, Housing Connections, and other community services.
• Keep the Manager of Housing Access informed on updates, participate in evaluations, and suggest program improvements.

• Coll…