Supervisor, Drop-In and Outreach

Supervisor, Drop‑In and Outreach

Outreach Department |
Onsite |
Full Time, Permanent |
Level 8 |
Requisition Number: DIO-

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life‑changing care with unconditional love & respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on‑site and, in the community, health and well‑being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

The Drop‑In and Outreach Supervisor ensures that Drop‑In and Outreach staff and participants can access a safe space and low‑barrier drop‑in program to get their immediate and basic needs met. The Supervisor manages and oversees the work of all youth workers. In addition to coordinating the activities of each shift, the Supervisor is responsible for managing crisis and emergency situations related to young people, staff, the facility and the community.

• Ensure that all staff implement the policies and procedures of Covenant House.
• Ensure all shifts are filled to ensure safety of the program for staff and young people.
• Provide regular supervision and leadership to direct reports and volunteers, supporting staff development using a trauma‑informed approach that facilitates a positive, inclusive, and collaborative work environment.
• Ensure that human resource practices are consistent with agency policies and compliant with relevant legislation.
• Facilitate program team meetings.
• Demonstrate awareness of, and ensure staff work in accordance with organization health and safety policies and procedures.
• Ensure payroll information is accurate in Payworks and update Volunteer Services of hours and other volunteer related data.

• Responsible for safety, security and contents of the Drop‑In space during program hours including the safe evacuation of the building in the event of fire, or other facility issues that jeopardize the safety of residents.
• Monitor youth behavior in program and ensure that threats to the safety of our youth are properly managed by staff.

• Ensure that services delivered to young people are consistent with Covenant House principles and are responsive to the needs of young people.
• Collaborate with the Drop‑In Manager and other departments to identify gaps in service; development and design of new programs that align with the strategic plan and annual service plans.
• Develop partnerships and coordinate services with comparable community programs.
• Quality assurance of program data collection, key performance indicators and monitoring program trends.
• Ensure documentation is complete, and records are compliant with agency guidelines.
• Monitor significant incidents, and discharges; attending case review and team meetings as required.
• Provide as‑needed support to staff in decision making, problem solving, and crisis navigation ensuring good clinical judgement that meets the needs of young people.
• Manage petty cash float, TTC tickets and cab vouchers.
• Maintain and monitor food bank numbers and supplies.

• Participation in internal and external committees.
• Responsible for taking a lead role in special program projects as assigned.

• 1‑2 Years Supervisory experience in a shelter or drop‑in setting
• Child and Youth Work Diploma or Bachelor of Arts in related subject (i.e. Social Work)
• Possess an understanding of the issues of youth homelessness and human trafficking and the barriers young people experiencing homelessness and/or human trafficking face in relation to employment, education, social inclusion, mental…