Case Manager - Justice Access & Support System Navigator

The Jean Tweed Centre (JTC), together with the Province of Ontario’s Justice Centres, presents an exciting opportunity for an experienced Case Manager-Justice Access & Support System Navigator in Toronto’s first of its kind community court model, the Toronto Downtown East Justice Centre (DTE-JC).

Jean Tweed Centre is a leading, community-based organization that provides a safe and supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programmes seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns. Understanding each woman’s experience within the broader physical, emotional, social, cultural and gender framework, we provide a client‑centred approach to health.

Justice Centres are an innovative court model that integrate early supports into the justice process by bringing together justice, health, employment, education, and social services to address the root causes of crime, break the cycle of offending, and improve public safety and community well‑being. Toronto’s Downtown East Justice Centre focuses on breaking the cycle of offending by addressing the root causes of crime for accused at the intersection of poverty, homelessness, mental health and addictions challenges.

The new Case Manager-Justice Access & Support System Navigator will engage exclusively with adult women participants of the Toronto Downtown East Justice Centre, providing support in and outside of their criminal court process. The role involves, but is not restricted to, service navigation, outreach, court accompaniment, short‑term counselling, group support, warm referrals, intensive case‑management services, and internal links in the JTC’s gender‑specific continuum of care, to criminal‑justice involved female participants in the Downtown East Justice Centre.

• Establish a comprehensive, wholistic, individualized service plan with each participant based on their identified needs.
• Lead a collaborative wrap‑around process with other community‑based organisations and service providers to ensure comprehensive service coordination that addresses individual needs.
• Provide intensive case‑management support including counselling, outreach, on‑going assessment, goal planning, referral, development of support systems, system navigation, etc.
• Provide linkages to the wrap‑around services at Jean Tweed such as Nurse Practitioner support, the Child Development Centre, intensive live‑in or day treatment and online programmes.
• Provide linkages to long‑term supports including mental health and justice permanent housing.
• Actively engage with the DTE‑JC “team,” including the Ministry of the Attorney General and other multi‑sector community partners including Mental Health, Substance Use and Justice system participants.
• Actively assist in the development of gender‑responsive, trauma‑informed programming for the female participants of the court.
• Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.
• Monitor the progress of clients and maintain documentation of relevant client interactions and interventions, and contacts with collateral supports and prepare reports and letters as necessary.
• Participate in staff meetings, team development, and supervision meetings.
• Collaborate with supervisor to discuss job performance and establish professional goals.
• Conduct job responsibilities with a commitment to harm reduction, trauma‑informed, women‑centred and anti‑oppressive practices.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Adhere to the policies and procedures of The Jean Tweed Centre.
• Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
• Maintain a client service orientation including learning about and addressing client needs and concerns.
• Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
• Demonstrate accountability by holding…