Case Manager; Social Worker

Position Title: Case Manager - (1 vacancy)

Status: Permanent Full-time

Working Hours: 37.5 hours per week, Monday – Friday (plus after hours and weekends on‑call rotation)

Salary: Starting at $49,666.50 per year

Location: 48a Rosemount Avenue, York, Ontario (hybrid work arrangement)

ESS Support Services is an award‑winning not‑for‑profit community support agency that has been supporting older adults, seniors, older adults with disabilities, families and caregivers in the Etobicoke community, and beyond, since 1983. A community leader for over 40 years, ESS offers a diverse range of high‑quality services and accredited programs designed to support the independence, social well‑being and health of our clients, along with a helping hand and respite for their families and caregivers.

The Case Manager assesses client and caregiver needs, determines eligibility for community services, manages program waitlists, and develops plans based on the client/caregiver needs and preferences. Supports clients and caregivers by facilitating program admissions, appropriate referrals, and crisis management. Facilitates the delivery of client/caregiver events and programs. Provides guidance and leadership to staff. Represents the agency at community tables and networks.

Supports the development and implementation of agency, department, and program strategic goals and priorities. Supports the health and safety of clients, staff, and program sites.

• Assesses and identifies the individual needs and risks of clients/caregivers and determines eligibility for community support services.
• Manages a diverse mix of caseloads, establishes goals, and develops client‑centred plans and recommendations in collaboration with a client’s circle of care.
• Organizes and schedules appropriate supportive services for clients/caregivers and facilitates appropriate referrals to internal and external programs.
• Manages program waitlists, enters and maintains accurate program data.
• Facilitates and supports client/caregiver events and programs.
• Accesses and maintains up‑to‑date and confidential client case records.
• Performs regular reassessments in accordance with agency policy and provides education, advocacy, and crisis management to clients/caregivers.
• Gathers and analyses information relevant to clients and programs and provides reports on program progress.
• Maintains professional networks with community partners to connect clients with community resources and address their needs.
• Coaches, mentors, and provides leadership and guidance to staff in relation to client care concerns as needed and appropriate.
• Participates in after hours and weekends on‑call rotation.
• Performs other duties as required.

• Post‑secondary degree or diploma in social work, social services, or a related field.
• Demonstrated clinical experience in home and community care, case management, crisis intervention, and program facilitation and delivery.
• Robust knowledge of caregiver issues, the health care system, and community resources.
• Strong time‑management, problem‑solving and organisational skills.
• Exceptional interpersonal, verbal, and written communication skills, with attention to detail and high level of initiative.
• Knowledge and training of HPG, Inter‑RAI CHA and other assessment tools is an asset.
• Able to work well independently and within a dynamic team.
• Proficiency in Microsoft applications and experience with Alaya Care.
• Valid Ontario Driver’s License and use of a reliable personal vehicle are required.
• A current and satisfactory Vulnerable Sector Police Records Check.
• Able to provide proof of full 2‑dose COVID‑19 vaccination upon hire.

• Hybrid work arrangement (subject to operational needs).
• Generous paid vacation and sick days.
• Extended health and dental benefits.
• Disability and group life insurance benefits.
• Employee Assistance Program.
• Group RRSP.
• Mileage reimbursement for work‑related travel.
• Opportunity for professional development.
• Opportunity to work with an organization committed to supporting each other and our community.

• Education:
  
  DCS/DEC preferred.
• Experience:
  
  Working in the…