Front Desk Support Worker , YWA Davenport

Job Details

Employment Type:

Full-Time, Contract

Position Status:
Vacant

Work Hours:

35 hours per week (Sunday to Thursday, 7:00 am – 3:00pm)

Salary: $54,869 annually (L5), plus comprehensive benefits

Location:

348 Davenport Road, Toronto, Ontario, M5K 1K6

Contract

Start Date:

June 21, 2026

Contract End Date:
June 7, 2027

Internal Final date to receive applications:
Monday, June 15, 2026

External Final date to receive applications:
Wednesday, June 17, 2026

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for participants within a feminist framework. This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.

• Greets and directs participants, contractors and suppliers to the site;
• Answers telephone and in person inquiries regarding YWCA Davenport; directs calls to the appropriate staff or program including property services, security, on call, frontline staff and management;
• Maintains building entry, ensuring access to authorized persons only;
• Handles client complaints and issues with tact and diplomacy, de‑escalating the potential for conflict;
• Receives and distributes all incoming supplies and other deliveries for the programs including courier; sorts and distributes incoming mail;
• Applies knowledge of the issue of trauma and the dynamics of abuse to respond effectively to tenant request for support;
• Assists in providing orientation to new residents to ensure familiarity and understanding of programs, staff and community environment;
• Provides maintenance requests from the residents and staff to the appropriate property services staff.

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work)
• 1-3 years directly related work experience in shelter environment
• Must have working knowledge of Microsoft Word and Excel
• Excellent customer service skills
• Excellent organizational skills and administrative abilities
• Knowledge of security operating systems an asset
• Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring
• Must be organized and detail oriented
• Experience working in a residential setting and asset
• Ability to deliver culturally sensitive service in a multicultural environment
• Experience working with diverse individuals and groups within shelter and housing environment (e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.)
• Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues
• Knowledge and experience working from an anti‑oppression framework and trauma informed practices
• Knowledge of harm reduction framework
• Toronto Hostel Training Centre’s certificate an asset
• Completion of WHMIS training an asset
• Ability to maintain a positive approach and a professional manner at all times
• Demonstrated experience working under pressure and remaining calm in a crisis
• Knowledge and experience in de‑escalating conflict
• Knowledge and experience in responding to crisis situations
• Strong interpersonal skills
• Exceptional verbal and good written communication skills
• Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations
• Ability to think independently, possess good judgment, demonstrate proven problem‑solving skills and effective decision‑making skills
• Knowledge of a second language an asset

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long‑Term Disability Benefit
• Multi‑Sector Pension Plan:
  Employer’s contribution of 5.75% and…