Relief Support Worker Front Desk

Provide vital front desk support as a Relief Support Worker at YWCA Toronto. Engage with tenants and guests while delivering compassionate service rooted in a feminist framework.

As part of the collaborative team at YWCA Toronto, you will ensure a welcoming environment for residents at the Elm Centre. This relief position is perfect for candidates with 1 to 3 years of experience in supportive housing, complemented by knowledge of trauma and crisis intervention.

Your role will significantly impact how residents and visitors experience the space.

Key Responsibilities:

• Greet and direct visitors to appropriate staff

• Receive and direct calls regarding maintenance and security

• Ensure guests sign in and out of the building

• Handle complaints diplomatically and de-escalate conflicts

• Monitor building activities via surveillance

Requirements:

• Bachelor’s degree in a relevant field

• 1 to 3 years of related experience

• Knowledge of the Residential Tenancies Act

• Exceptional communication and interpersonal skills

• Familiarity with trauma-informed practices

Bring your expertise to help shape a supportive community at YWCA Toronto.
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