Settlement Counsellor - Arabic Speaking

Upgrade your skills in Fundraising, Marketing, Leadership, and more. All 100% Free!

Settlement Counsellor - Arabic Speaking — Polycultural Immigrant & Community Services — Toronto Metro area — Scarborough, ON

Positions closed yesterday (Wed, 3 Jun). Full-time - temporary / contract • $26.98/hour

Job Type: Contract Full-time

Number of positions: 1

Salary: $26.98 (35 hours per week)

This is a bargaining unit position.

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting‑pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada.

Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers comprehensive benefits including employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP).

Responsible for the provision of settlement and orientation services for eligible newcomers; delivering group orientation sessions on settlement topics, individual, and family settlement counseling, including needs assessment, solution‑focused counseling, orientation, referrals to community and government programs, interpretation, case management, and follow‑ups.

In‑person services must be delivered at both Scarborough office locations – 4 days/week from Eglinton Ave East and 1 day/week from Midland Ave.

• Provides the full range of settlement services to eligible newcomers
• Conducts thorough settlement needs assessments for each client
• Provides solution‑focused counseling by setting settlement goals and developing a plan of action for every client
• Connects clients with internal and external programs and services
• Provides interpretation for tested languages to facilitate effective communication between clients and service providers
• Conducts regular follow‑ups to assess the progress of clients in meeting their goals
• Organizes and facilitates information group sessions on settlement topics
• Organizes and facilitates support groups and clubs for target community
• Provides information and referral to external programs and services
• Provides comprehensive information on orientation to Canadian society
• Maintains and expands client’s base through outreach, community engagement and itinerate functions, which includes off‑site visits, developing outreach materials, and promoting community networks
• Maintains strong working relations with agency programs, partner organizations, and other stakeholders, ensuring effective collaboration and coordination of service
• Effectively tracks services in internal and external databases and provides accurate reporting to supervisor
• Ensures accuracy in data entry/collection and reporting
• Achieves the targets set by the Programs Manager
• Actively participates in the professional development initiatives to enhance skills and knowledge

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Using a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.

Demonstrates strong commitment to meeting the needs of co‑workers, managers, clients, or community members, striving to ensure their full satisfaction.

• A degree or diploma in Social Work or Counseling, and at least three years of experience working with immigrant communities or a combination of…