Transitional Housing Worker

Overview

Salary Range: $54,943.00 To $60,203.00 Annually

Transitional Housing Worker – Rosemount Integrated Support Program (FT - Overnight Permanent)

The THW plays a vital role in supporting individuals living with mental health challenges who may also be experiencing homelessness, housing instability, or involvement with the justice system. Working within a supportive housing environment at Rosemount campus, the THW provides direct, client-centered support that promotes recovery, stability, independence, and meaningful community engagement. This includes assisting clients with daily living skills, wellness activities, and goal-setting, while responding to situations that arise during scheduled shifts, including evenings and overnights.

This position is an overnight role that will work closely with case managers, clinicians, and other support staff to ensure clients receive consistent and compassionate support as they build the skills necessary for long-term housing stability. THWs help clients transition toward more independent living with confidence and dignity.

Hours of Work: 35 per week

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.

Our goal is to help everyone thrive in the community.

The THW provides direct, hands-on support to clients living with mental health challenges who may also be experiencing housing instability or other barriers. The THW assists clients with a range of daily living activities and tenancy supports, working collaboratively to promote recovery, wellness, and community integration. These activities and supports include:

• Supporting clients with daily living skills such as meal preparation, personal care, cleaning, and medication reminders
• Support clients through individualized case management, life skills coaching, and service planning to promote successful transitions to independent living
• Foster a sense of community among residents and promote social inclusion and empowerment
• Building positive, trusting relationships to better understand and address clients’ needs while maintaining professional boundaries
• Collaborate with external agencies and internal teams to ensure coordinated care

Beyond direct client support, the THW plays a key role in ensuring program accountability, safety, and quality service delivery. Maintaining accurate, timely documentation and responding proactively to client needs are essential aspects of this role, such as:

• Conducting regular unit inspections to ensure health and safety conditions are being kept
• Responding to crisis calls and supporting crisis prevention by ensuring appropriate interventions and follow-ups are provided in a trauma-informed approach
• Maintaining up-to-date and accurate case documentation within the program database, ensuring that client information, progress notes, and service records are consistently recorded
• Collaborating with colleagues and community partners to coordinate care, share information appropriately, and identify opportunities for service improvement

The ideal candidate will have:

• Degree/Diploma in Social Work, Social Services or related field in human services
• Experience providing community-based direct service to adults with mental illness
• The ability to make informed decisions in dynamic situations, and apply sound judgment when supporting clients with complex needs
• Knowledge of the criminal justice system, concurrent disorders and issues affecting individuals experiencing homelessness
• Familiarity with homeless outreach initiatives and the shelter system
• Good written and verbal communication skills
• Ability to foster and maintain relationships with the corporate sector and community…