YWCA Part-Time Shelter Worker

Join YWCA Toronto as a part-time Shelter Support Worker, providing critical care to women and gender-diverse individuals in downtown Toronto shelters. This role emphasizes participant-centered support and teamwork.

The Shelter Support Worker – Community Care position is integral to YWCA Toronto’s mission of social justice and equity. You will engage in various responsibilities including supporting individuals experiencing homelessness, facilitating meals, and documenting program activities. Collaboration with case managers will help participants access essential health, housing, and social services, promoting healing and empowerment within a trauma-informed environment.

Key Responsibilities:

• Provide individualized support, safety planning, and de-escalation

• Manage meal service setup, serving, and cleanup

• Document incidents and participant outcomes accurately

• Help participants connect with community resources

• Support diverse group programming and activities

Requirements:

• Diploma in Community Service Work or similar

• 1-3 years of relevant service experience

• In-depth understanding of anti-oppression frameworks

• Crisis intervention and conflict resolution skills

• Familiarity with community resources in Toronto

Support community well-being through dedicated service at YWCA Toronto.
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