Case Coordinator

Position: Case Coordinator )
Overview  Established in 1973, Interval House is Canada’s first shelter for women and children experiencing abuse. We are trailblazers in the campaign for women’s empowerment and independence and we provide innovative, specialized, and transformative services that help to break the cycle of intimate partner violence.
Interval House embraces challenges and changes. The organization values and encourages new opportunities, being a sector leader and colouring outside the lines. We think it’s important to ask ourselves the hard questions:
Are we doing what we set out to do? Do the programs and services we offer help women become self-sufficient and break the cycle of violence? As the world changes around us, we need to pivot and change. Are there gaps in our services? Should we fill them ourselves?
Why is what we do key? Leaving an abusive relationship is not the end of the story. Living a full life after trauma requires help and guidance to address all those unique barriers in a society that is not designed for the most vulnerable. Our goal is to be creative and innovative in improving client outcomes, helping clients address barriers and empower them to face their challenges with knowledge, skills, and confidence.

Job Summary  The Case Coordinator s overall accountability is to ensure effective delivery of specialized services and programs for women and their children escaping intimate partner violence, through a structured Case Management approach. The incumbent is responsible for meeting the outcomes of client’s short and long-term needs; assisting in developing and implementing related action plans.
Responsibilities   Implement all tasks associated with the 24-hour Crisis and Information line
Conduct client’s admission and discharge interviews and in-depth assessment
Schedule appointments with individual client to develop and implement case plans
Perform individual supportive counselling that facilitates trauma recovery from abuse; provide grief and PTSD counselling, cognitive therapeutic support, coping and life skills
Follow-through to ensure accomplishment of case plans, including housing, legal services and access to specialized counselling
Track clients’ success and support data-driven decisions
Regularly evaluate and report on status of case plans
Complete client discharges according to established procedures
Support Cross-Functional Coordination
Adhering to policies and procedures
Perform required office administration tasks
Perform building security check
Respond to emergency situations as necessary
Perform mandatory shelter operation tasks
Perform mandatory office administration tasks
Qualifications   Relevant education and/or related experience in programs for intimate partner violence
At least 2 years’ direct service experience working with women experiencing intimate partner violence
Excellent skills and experience in case management-based planning, implementation and assessment
Thorough knowledge and understanding of the stages of change counselling model
Experience related to crisis intervention
Ability to perform outreach to relevant agencies and the IPV Sector
Ability to perform counselling for trauma recovery from abuse, grief, cognitive therapeutic support, coping and life skills
Counselling/advocacy and facilitation skills for individuals and groups
In-depth knowledge/understanding of issues affecting women and children who have experienced intimate partner violence and resources to support them
Excellent documentation skills and records management
Demonstrated ability to analyze statistical data and compile reports
Ability to navigate database and case management software
Experience using Microsoft Word, Outlook, Excel, Access and Power Point and ability to use database
Ability to adhere to policies and procedures and best practices
Observation of strict confidentiality
Consistent ability to demonstrate respect for boundaries and professional behavior in delivery of services and adhere to policies and procedures and best practices
Ability to communicate verbal and written information formally, accurately and clearly
Goal and results driven
Effective time management skills
Respect for boundaries and…