Bilingual Quality Engineer - Banking IVR

Elevate your career as a Bilingual Quality Engineer with expertise in Contact Center and IVR solutions in Toronto, ON. Enjoy a hybrid work model while ensuring a seamless omnichannel customer experience.

With 6-8 years of Quality Engineering experience in Banking Financial Services, you'll support Contact Center platforms by validating voice, API, and digital channels. Your fluency in English and French is crucial for effective bilingual UAT and stakeholder communication during production validation, contributing to a high-quality customer journey.

Key Responsibilities:

• Test call flows and routing for Contact Center solutions

• Conduct functional, integration, and regression testing

• Validate voice and API interactions seamlessly

• Collaborate in Agile environments for timely deliverables

• Ensure compliance with banking standards during testing

Requirements:

• 6-8 years in Quality Engineering within Banking

• Strong testing expertise in Contact Center and IVR

• Fluent in English and French for bilingual support

• Familiarity with automation tools like Selenium and Postman

• Knowledge of banking compliance standards

Bring your test validation expertise and bilingual skills to enhance the customer experience in banking.
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