DS-Assistant Supervisor, Developmental Service Homes

ABOUT US

Springboard’s mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. Our programs cover community justice, employment, developmental services, youth justice, Weed out the Risk, and The Community Learning HUB. We are a charitable organization committed to skills development, personal growth, social interaction, work/life balance, mental health supports, and inclusive engagement.

Job Class: Non-Union – Developmental Services

Department: Developmental Services

Location: East York, Ontario

Status: Full‑time, Permanent

Pay Rate: $60,325 per annum

Vacancy Number: DS‑NU26‑49 (1 vacancy)

Hours/

Shifts:

Monday to Friday: 9:00–5:00 or 11:00–7:00 pm (rotational on‑call duties)

Availability: Immediate

• Support the SLH leadership team to oversee day‑to‑day program operations, ensuring the home remains a safe, supportive environment.
• Manage staff schedules and provide financial and budgetary support.
• Coach and develop staff to achieve high performance and meet individual goals.
• Contribute to program development and implementation, including continuous improvement of services and delivery.
• Build relationships with community partners to leverage programs and services.
• Participate in fund‑development activities.
• Support case management: review progress in all life‑skills areas, develop Individual Support Plans, maintain documentation (e.g., Personal Outcome Measures, case notes, case‑conference minutes).
• Problem‑solve and provide support to staff or supported individuals on incidents or serious occurrences.
• Participate in meetings with families and supports in collaboration with the Case Manager.

• Post‑secondary diploma in Social Services, Social Work, or related field.
• Preferably 2years of experience in a leadership role, staff supervision, and staff scheduling.
• Demonstrated experience managing family dynamics and crisis situations.
• Direct experience engaging with diverse populations and applying a culturally responsive lens.
• Experience working from a harm‑reduction framework with supported individuals.
• Understanding of work‑life balance principles within a 24‑hour operational team.
• Strong leadership skills, excellent written and verbal communication, conflict resolution, and relationship building.
• Program planning, development, evaluation, and modification skills.
• Financial oversight – program budget, payroll, statistics, and record‑keeping.

• Leadership capacity to work creatively and effectively with individuals, families, organizations, and communities.
• Openness to feedback and constructive communication.
• Accountability, proactivity, and ownership of solutions.
• Conflict management, de‑escalation, and prevention.
• Effective time management and autonomy.
• Problem‑solving and collaboration with colleagues and senior staff.
• Critical thinking and conceptualization of responses.
• Empathy, integrity, and ethical principles.
• Commitment to DEI/Anti‑Oppressive practices and inclusion.
• Knowledge of the Social Inclusion Act, 2008.

Comprehensive benefits package for full‑time, permanent staff and a savings plan for all permanent positions.

Springboard values diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.