Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

• Provide direct consultation, referral, and supportive case management to residents of the shelter.
• Conduct intake interviews with first‑time and ongoing residents to determine needs and offer appropriate supports and referrals.
• Provide case management services to residents at Gateway in accordance with THHS case management strategy and as required by supervisor.
• Assist residents in establishing goals, monitoring progress, and preparing case plan towards housing.
• Refer residents to appropriate resources for the purpose of housing, employment, education, recovery and other case‑specific needs.
• Document all relevant case notes and maintain confidentiality and accuracy of case files.
• Participate in regular case management meetings and other meetings as required.
• Utilize community resources and cultivate where possible useful community contacts.
• Represent Gateway at community meetings as appointed by the supervisor.
• Perform all related duties as determined by the Supervisor of Case Management.

• Adhere to standards that are consistent with the values and philosophy of The Salvation Army and The Gateway.
• Comply with all health and safety requirements and other relevant legislation.
• Participate fully and constructively in staff meetings and in‑service training.
• Engage in formal evaluations and supervision with supervisor.
• Read and follow the Policy and Procedures Manual and the Employee Handbook, and sign off on reading Shelter Standards and adhere to the standards in dealings with residents, clients, staff and administration.
• Become familiar with the provisions of the position description.
• As required and applicable, make suggestions that will improve efficiency, working conditions and procedures to the management.
• Represent the Gateway in a professional manner.

• 2 years of college social services education and/or psychology diploma or certificate.
• Minimum of two years of experience in the field of mental health or addictions.
• Good working knowledge of community resources.
• Valuable command of English language and interpersonal skills.
• Certification in First Aid/CPR and crisis intervention training.
• Clean criminal records check.
• Hostel Standards Training Certificate is an asset.

NOTE:

An alternative level of education and experience may be acceptable.

The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.

Acc if you have a need for any accommodation and we will be pleased to discuss this with you.