Part-Time Shelter Support Worker- Community Care; Evening), Davenport DAV-Repost

Employment Type:

Part-Time, Contract

Position Status:
New Position

Work Hours:

28 hours per week (Thursday - Sunday 3:00 pm to 11:00 pm)

Salary: $43,895 annually (Level 5 prorated), plus comprehensive benefits

Location:

348 Davenport Road, Toronto, ON, M5R 1K6

Contract

Start Date:

July 2, 2026

Contract End Date:
July 3, 2027

Application Internal

Application External Deadline:
Friday, June 26, 2026

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

YWCA Davenport provides up to 80 emergency shelter beds to young women and gender‑diverse people (16–24 years of age) and adult women and gender‑diverse people (25 and older) and is staffed 24 hours a day. This pet‑friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

• Provide individualized support during program activities, including emotional support, safety planning, de‑escalation, crisis intervention, and brief counselling as needed.
• Assist with meal services by supporting meal set‑up, service, and clean‑up to ensure access to nutritious and culturally diverse food.
• Provide front desk coverage if required, including answering inquiries, responding to phone calls, and monitoring entry and exit.
• Accept shift coverage requests via YWCA Toronto staffing phone and transition between shelter sites in a timely and professional manner to ensure continuity of services and operational coverage.
• Build respectful, supportive relationships with participants to promote trust, safety, and engagement.
• Assist with conflict resolution and de‑escalation between participants to maintain a respectful and safe living environment.
• Model and reinforce community norms related to safety, inclusion, harm reduction, and mutual respect.
• Respond to drug poisonings, medical incidents, or injuries in accordance with organization policy and direction from emergency services and/or law enforcement.
• Share relevant information appropriately, maintain confidentiality across shelter programs, and work collaboratively with colleagues to foster a positive, dynamic, and effective team environment.

• General knowledge of an academic or technical discipline normally acquired through the completion of a college diploma (example: Social Service Work, Community Service Work). Cases for equivalency will be accepted.
• 1–3 years experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression.
• Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming.
• Supportive counseling and group‑work approach that is flexible, client‑centred and strengths‑based.
• In‑depth knowledge of the dynamics of gender‑based violence and trauma within an anti‑oppression framework.
• Working knowledge of the Toronto Shelter Standards, Residential Tenancies Act, Mental Health Act and Ontario Human Rights Code.
• Excellent crisis intervention and conflict mediation skills.
• Ability to deliver culturally sensitive services.
• Very good knowledge and understanding of community resources.
• Fluent in MS Office, internet, and client management software.
• Excellent oral and written communication.
• Knowledge of a second language or culture an asset.
• Valid driver’s license and access to a vehicle with 2‑million‑dollar liability an asset.
• This position requires travel within the Toronto area on a frequent basis utilizing the most economical mode of transportation.

Note:

Required to travel between 4 shelter programs if needed during shift; shifts can be scheduled at any site during rotation.

• Comprehensive Medical, Vision, and Dental Coverage.
• Life Insurance and Long‑Term Disability Benefit.
• Multi‑Sector Pension Plan:
  Employer’s contribution of 5.75% and Employee Contribution of…