Part-Time Shelter Support Worker YWCA

Make a difference in community care with YWCA Toronto as a Part-Time Shelter Support Worker. Provide essential support services for individuals facing homelessness across multiple shelter locations.

This contract role offers a chance to assist women and gender-diverse people facing social barriers. Working from Wednesday to Saturday, your responsibilities will include emotional support, crisis intervention, meal services, and ensuring safety in our diverse environments. Your work will directly promote well-being and inclusion within Toronto shelters.

Key Responsibilities:

• Provide emotional support and de-escalation during program activities

• Assist with meal set-up, service, and clean-up for participants

• Cover front desk duties, handling inquiries and monitoring entry

• Transition between shelter sites to ensure service continuity

• Model community norms of safety, inclusion, and mutual respect

Requirements:

• Diploma in Social or Community Service Work

• 1–3 years’ experience in direct-service settings

• Experience in crisis intervention and conflict mediation

• Knowledge of gender-based violence and anti-oppression practices

• Familiarity with Toronto Shelter Standards and related legislation

Utilize your skills in crisis support and community resources to empower individuals at YWCA Toronto.
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