Relief Community Support Worker

Relief Community Support Worker (3 Positions Available)

Toronto, ON, Canada

Temporary

Housing Support Program - 389 Church Street

Employment Type: Relief

Work Hours: Varied as needed

Salary: $28.82 per hour (L4)

Location: 389 Church St, Toronto, ON M5B 2E5

Final date to receive applications: Monday, July 06, 2026

Position Overview

The Relief Community Support Worker collaborates with tenants to implement community development initiatives, fostering an inclusive community and meeting emotional, practical, and social support needs.

Key Responsibilities

• Assist tenants to assume and maintain tenancy obligations.
• Provide crisis prevention, intervention, and counseling to support individual and community well‑being.
• Model and coach tenants in conflict resolution and mediation skills to support positive relations between tenants.
• Assist tenants in problem solving and accessing relevant community supports.
• Engage with the staff team in reflective practice to ensure development and implementation of quality programs and services.
• Participate in creating a collaborative and dynamic team environment.
• Ensure accurate, timely documentation of program and tenant support initiatives.

Qualifications

• General knowledge of an academic or technical discipline normally acquired through completion of an undergraduate degree (example: Community Worker). Cases for equivalency will be considered.
• Over 3 years to 5 years of experience in a supportive housing setting working directly with children, youth, and adults experiencing poverty, homelessness/underhousing, violence/trauma, mental health/addictions, or concurrent disorders.
• Demonstrated experience cultivating leadership within groups and employing a flexible, client‑centered, strengths‑based counseling and group‑work approach.
• Life Skills certificate is an asset.
• Arts‑based and social media skills are an asset.
• Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code.
• Excellent crisis intervention and conflict mediation skills, with the ability to remain calm in crisis.
• Proven experience working independently, developing, and facilitating groups.
• Ability to deliver culturally sensitive services.
• Strong knowledge and understanding of community resources.
• Familiarity with Windows and Excel.
• Excellent oral and written communication.
• Ability to work within an anti‑oppression and feminist framework.
• Knowledge of a second language or culture is an asset.
• Valid driver’s license and access to a vehicle is an asset.

A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. These positions are not within the Bargaining Unit.

EEO Statement

YWCA Toronto promotes the principles of anti‑oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender‑diverse people of all races, ethnic origins, religions, abilities, and sexual orientations.