Shelter Supervisor

ABOUT US

Kennedy House (KH) is a not-for-profit organization with a long-standing dedication to providing exceptional personalized care for youth in the Greater Toronto Area for over 50 years. KH started with an initial family-like group home in 1971 and currently operates several residential and community-based programs, for marginalized and at-risk youth, including:

• One residential program for adolescents in care;
• Three residential programs for youth and young adults living with developmental disabilities;
• A Day Treatment school program for youth struggling in the typical school setting;
• Kennedy House Youth Centre, a secure custody facility for male youth experiencing conflict with the law;
• Bailiff services to safely and securely transport youth experiencing conflict with the law;
• Kennedy House After School Program for children aged 4-13 in underserved communities throughout Scarborough; and
• Kennedy House Youth Shelter, for youth aged 16-24 experiencing homelessness.

KH works with youth to enable them to grow as individuals and contribute as members of the community. This is achieved by providing customized support and building trusting relationships.

To learn more about our organization and the causes we support, we strongly encourage you to visit our website.

Reporting directly to the Assistant Shelter Manager and indirectly to the Shelter Manager or designee, the Supervisor will implement and maintain the overall functioning of the Program.

The Supervisor is expected to take an active “hands on” role and all tasks are to be performed both independently and within a team through the delegation of tasks where appropriate and by leading, guiding, monitoring, supervising and evaluating others to ensure maximum service delivery.

The Kennedy House Youth Shelter is an emergency shelter in the City of Toronto for youth ages 16 to 24 that are homeless. Clients may self-refer in person or over the phone. The typical length of stay in an emergency shelter is intended to be of short duration and the majority of clients use this type of shelter only once before returning to permanent housing.

• Ensures smooth, effective and efficient operations of the Shelter including responding to facility issues, client case management, client crisis, staff scheduling and Shelter programming.
• Ensures that staff meetings, youth meetings, and all other program structure and requirements operate consistently and effectively.
• Provides ongoing staff training, monthly supervision and performance reviews as needed.
• Provides guidance on shelter intake procedures and case management to ensure client centered, strength-based and achievable goals are at the forefront of all case plans.
• Assists staff in advocacy, and provision of soft-referrals are appropriate to client’s needs.
• Promotes and implements harm reduction practices such as: safer substance use, sexual health and mental health.
• Develops and maintains accurate and confidential record keeping systems, in accordance with SMIS privacy guidelines, Toronto Shelter Standards and Kennedy House policies and procedures.
• Reviews documentation on a daily basis to have a clear understanding of all events.
• Ensures all documentation is completed promptly, accurately and distributed to the designated parties.
• Develops and maintains ongoing positive relationships with stakeholders and other community partners.
• Supports frontline staff during crisis and emergency situations (medical, safety, security).
• Participates in a rotational on-call schedule with duties such as: crisis de-escalation, advocacy and at times filling in a frontline shift last minute.
• Complies with the Occupational Health and Safety Act, applicable legislation, and workplace-specific health and safety policies and procedures.
• Performs other duties as assigned.

• Human Services, Child & Youth Care, Social Work, Youth Justice, Social Service Worker Child & Youth Worker/ Social Work Diploma or related Bachelor’s Degree.

• Minimum 2 years of experience in a supervisory role.
• At least 3 years of experience working with marginalized youth facing mental health issues and addictions who are…