Navigation & Resource Specialist; -CC

Competition: -CC)

Employment Type: Permanent Full Time, Bargaining Unit (1 Vacancy)

Work Hours: 37.5 hours/week Monday
- Friday 9am-5pm

Work Setting: Onsite - limited opportunities to work remotely

Salary: $75,913.43

Final date to receive applications: July 20, 2026, by 11:59 pm

Wood Green is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit (Use the "Apply for this Job" box below). to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2

SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

The Navigation and Resource Specialist - HATM is accountable to the Manager, Counselling & Support Services for providing support to individuals, families, communities, and primary care providers associated with Health Access Taylor Massey and surrounding neighborhoods, with a particular focus on mental health, substance use, and newcomer communities. The position is expected to carry out the services in accordance to Wood Green policies and procedures, Ministry of Health, Ontario Health, and health related authorities, and all relevant legislation.

The philosophy of this work is in keeping with Wood Green’s commitment to enhance self-sufficiency, promote wellbeing and reduce poverty through innovative solutions to critical social needs.

DIRECT CLIENT CARE:

• Respond to referrals from clients, providers and community partners
• Provide confidential and timely client intake to ensure a positive client experience
• Perform clinical assessments (psychosocial, psychological, and geriatric) to determine service needs and to formulate recommendations or treatment plans.
• Identify appropriate and credible resources responsive to client needs taking into consideration culture, language, reading level, accessibility, and health literacy.
• Account for each client’s values, preferences, and circumstances to support the development of client-centered goals.
• Connect clients and/or their families/caregivers to a range of community resources and supportive services designed to promote economic, social, and health self-sufficiency. This may be done through active case management, service co-ordination, system navigation, short-term and long-term planning, and follow-up support.
• Provide supportive/therapeutic counseling to clients utilizing a wide range of approaches that best meet the clients’ needs and circumstances.
• Provide settlement-related crisis intervention and practical assistance to clients.
• Encourage active communication between clients and/or caregivers and health care providers to optimize client outcomes.
• Provide preliminary assessment of risk in crisis situations, consult, and devise an intervention and action plan, and provide crisis intervention.
• Create, maintain, and update appropriate client records, in a timely, efficient manner.
• Keep accurate and current documentation, including statistical data and reports, and enter data to relevant data management systems.
• Provide navigation services, follow up supports and warm connections to existing patients and clients of HATM providers and services, as well as to community members and HATM providers to ensure people get access to needed healthcare, community, and social care resources.

COMMUNITY DEVELOPMENT:

• Receive and process HATM referrals, including those for the East Family Practice Network IPC team.
• Identify and communicate opportunities to improve the intake and navigation processes to ensure efficiency and continuous improvement.
• Conduct data collection via relevant databases
• Collect information related to…