Case Coordinator, Centralized Intake Screening

Case Coordinator, Centralized Intake Screening

• Case Coordinator, Centralized Intake Screening
• 1 Year Contract, Full-time (35 hours per week)
• $56,450 to $66,871 per annum (salary commensurate on experience)

Unison Health and Community Services is a non-profit, community-based organization that serves neighbourhoods in Northwest Toronto. Operating out of six locations, Unison offers core services that include primary health care, counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education™ and a Diabetes Education Program. Unison’s mission is working together to deliver accessible and high-quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison Health and Community Services is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression and participatory framework.

Unison is seeking an experienced professional to join its Case Coordination team. Reporting to the Jane‑Trethewey, Clinical and Allied Health Site Manager, the Case Coordinator, Centralized Intake Screening, will be responsible for intake of new clients, assessing the impact of the determinants of health on their wellbeing, and developing a comprehensive plan of action to address clients’ needs. Responsibilities will be carried out in accordance with the vision, mission and values of Unison.

• Provide screening and intake to new clients.
• Assess the nature of difficulty being experienced by the client using a comprehensive approach to assess the impact of the determinants of health on wellbeing and develop a plan of care to meet the client’s needs.
• Advocacy and referral to internal and external programs/agencies as required.
• Provide short‑term counselling and guidance to clients on housing, social assistance, immigration and adaptation, income security, family support and food security.
• Develop a plan of intervention for clients who present with issues of abuse.
• Be familiar with services and programs in the community and share this information with the community and organization as appropriate.
• Act as a resource for community groups/members by providing consultation, referrals and information.
• Support advocacy related to community issues when required.
• Participate in Quality‑of‑Care chart audits across sites as required by the organization.

• Previous experience in health, social service or related field.
• Knowledge of health and social service agencies and resources.
• Skills and experience in supportive short‑term counselling.
• Undergraduate degree in social services or equivalent experience.
• Demonstrated knowledge and experience in group work and community development.
• 3–5 years’ experience in a community‑based setting.
• Demonstrated knowledge of, and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities.
• Knowledge of issues affecting communities facing barriers to access in an urban environment.
• Experience serving Unison’s priority populations (seniors with complex needs, people with mental health & substance use issues, LGBTQ2IA+, and youth facing barriers).
• Excellent interpersonal, communication and organizational skills, including computer literacy.
• Excellent English communication skills, both written and verbal; fluency in Spanish and/or Portuguese will be considered a strong asset.
• Ability to work flexible hours in a fast‑paced environment.

Toronto, ON

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.

Where needed, accommodations for applicants with disabilities will be provided, on request, to support their participation in all aspects of the recruitment process.