Family Support and Outreach Worker

Family Support and Outreach Worker – 1.0 FTE – Full Time Permanent Position

Satellite Site (Roncesvalles)

Job :

Parkdale Queen West Community Health Centre (Parkdale Queen West CHC) is a dynamic, community‑based health care organization serving mid‑west downtown Toronto. PQWCHC offers a broad range of services, including primary health care, dental care, harm reduction, health promotion, counselling, and community development programming. We are committed to serving people who face barriers to health care and strive to reduce those barriers.

PQWCHC is a multi‑sited organization.

The Family Support and Outreach Worker provides support to multi‑stressed families in the prenatal period and with young children 0‑6 years of age who participate in the Parkdale Parents Primary Prevention Project (5

Ps). Responsibilities include group programming, information and referral, advocacy, outreach, emotional support, and access to instrumental and community resources.

The worker collaborates with the larger 5

Ps team to plan and implement formal and informal programs for parents and young children that are responsive to community needs. Flexibility, collaboration, and teamwork are key aspects of the role. The majority of work will be based at the Satellite site, but the position may require work across sites.

• Plan and facilitate prenatal and early parenting information sessions with partnering agencies based on best practices.
• Conduct formal intake tools and risk assessment forms with all new program participants and provide appropriate internal and external referrals (e.g., connect participants with Public Health and an internal Dietitian to support their nutritional needs) and link to appropriate resources.
• Create and strengthen links with other community health and social programs in Parkdale and the GTA.
• Perform ongoing outreach to potential program participants and agencies in the Parkdale community as needed (through community partners, local businesses, residential buildings, local events, doctors’ offices, information tables, and community gatherings).
• Conduct client follow‑up by phone or in person both during and outside of regular program hours in collaboration with other 5
  
  Ps team members and the client’s circle of care.
• Foster activities and connections that build bridges among program participants who share similar concerns, interests, languages, and cultures.
• Plan special events in collaboration with the Project Coordinator, other team members, and community partners.
• Collect and record data and statistics in a timely manner and ensure appropriate and timely record‑keeping of client files.

• Post‑secondary education in social or health sciences, early childhood education diploma, social service worker, or a combination of post‑secondary education and experience in an equivalent field.
• Three to five years of work experience in a non‑profit or community health centre environment is a definite asset.
• Minimum of three years experience in planning and implementing prenatal and parenting programs and workshops and working directly with families and children from birth to age 6.
• Extensive knowledge of infant and child development and parenting issues.
• Excellent interpersonal skills with the ability to function both as a team player and independently.
• Experience working in community collaborative initiatives.
• Food handling certification is preferred.
• Understanding and knowledge of issues facing families struggling with low income, unemployment, isolation, being new to Canada, and family violence.
• Experience working in a feminist, anti‑oppression framework.
• Multilingual language skills are an asset.
• Ability to demonstrate a non‑judgmental attitude and treat people respectfully regardless of their choices.
• Proficiency in the use of computers and various software applications, particularly Excel and other Office 365 applications.
• Demonstrated understanding and application of principles of access and equity.

$55,536 to $65,397 per annum with Healthcare of Ontario Pension Plan (HOOPP).

The successful candidate will be required to provide a police vulnerable sector check as a condition of employment. Employment is conditional upon having a full series of COVID‑19 vaccinations (2 doses) 14 days before starting employment.

PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves and encourages applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West CHC is in full compliance with the Ontario Human Rights Code and does not discriminate on the ground of records of offences.