Caseworker Homelessness Services

Job : 65119
Job Category: Community & Social Services
Division & Section: Housing Secretariat, Tenant Services & Support
Work Location: 1530 Markham Rd (Onsite)
Job Type & Duration: Full-time, 2 Temporary (12 month) vacancies
Hourly Rate: $40.08 - $43.91
Shift Information: Monday to Friday, 40 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 10-Jul-2026 to 24-Jul-2026

If you are a person driven to make tangible impacts towards housing security for vulnerable Torontonians, enjoy working in a fast-paced environment, and are interested in contributing to the City's HousingTO Action Plan, join the Eviction Prevention in the Community (EPIC) program team as a Caseworker Homelessness Services.

Building on the City's commitment to expand preventative approaches to homelessness, the EPIC program assists vulnerable households facing imminent risk of eviction by offering intensive case management services to prevent the loss of housing and avert the need for emergency shelter services.

Reporting to the Coordinator Programs, Caseworker Homelessness Services works collaboratively in person with other members of the EPIC program team and performs the following responsibilities.

The primary functions associated with this position include but are not limited to:

• Conducts assessments by phone to determine clients’ eligibility for the EPIC program and other homelessness prevention services utilizing principles of case management when conducting assessments and referrals to address client needs.
• Applies homelessness prevention and shelter diversion strategies to assist clients to sustain their current housing and/or be directed to applicable service providers to meet their needs.
• Determines, develops, and recommends courses of action based on legislation, divisional policies and procedures, and the evaluation of clients' functional abilities, degree of urgency, finances, and other relevant criteria.
• Coordinates referrals to supports and services to community agencies, City of Toronto programs, and other government services to meet client needs.
• Advocates on behalf of clients for services and benefits with internal and external resources and supports, which may include landlords/housing providers, income maintenance programs,and other service providers.
• Completes third party verification by contacting various sources, including community agencies, housing providers, health care providers, income maintenance systems, child welfare agencies, and other service providers.
• Responds to crisis situations involving clients by assessing the situation and implementing appropriate solutions which promote client safety.
• Maintains thorough case documentation in automated systems, including documenting all intake information. Updates and revises intake records with each client contact, to ensure case information is current. Supports collection and coordination of information and resources within the program.
• Updates and completes operational tracking records, ensuring accurate and timely data entry and documentation for all stages of the assessment process from intake to service request close out.
• Works independently and as part of a team to identify client needs and assist the client to access appropriate programs and services.
• Maintains current knowledge of legislation, community services, resources, programs, policies & procedures, and issues affecting or related to the client population.
• Responds to inquiries from the public and/or other service providers.
• Maintains a high level of confidentiality related to all client matters and information.
• Participates in team meetings and case conferences to discuss program issues, review client needs, discuss homelessness prevention and shelter diversion plans.
• Reports trends, challenges and issues relating to program service requests to the Coordinator Programs and/or Management lead.

Key

Qualifications:

• Post-secondary education in Social Services or related field, or equivalent combination of education and/or experience.
• Considerable experience delivering comprehensive support to clients facing complex psychosocial, physical, educational, and environmental challenges…