Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The position of caseworker of Booth Supportive Services is intended to support clients who have left the shelter and require support in order to stabilize into housing and integrate into the community. The focus is on outcomes and case management practices are supported by adopting evidence-based interventions in our services. The caseworker supports clients by developing a plan of care that identifies resources and an individualized community network to promote sustainable housing.

Caseworkers broker referrals to food, clothing, legal services, mental health, financial supports, etc. and support clients to access mental health and addiction treatment, or other relevant treatment intended to support community integration and improve quality of life.

The position of caseworker of Booth Supportive Services is intended to support clients who have left the shelter and require support in order to stabilize into housing and integrate into the community. The focus is on outcomes and case management practices are supported by adopting evidence-based interventions in our services.

• Reports to the Program Manager - CEPE/TEP/BSS
• Liaises with community partners, SA ministry units and other community supports
• Collaborates with other Programs within the organization

• Establishes and maintains a working relationship with each assigned client (up to 20 clients), including all BSS clients when on back up and/or on-call.
• Develops an Independent Program Plan (Plan of Care) for and by each client
• Assists in the identification and resolution of individual (and community) issues
• Works with clients (and their housing provider) to achieve a safe and healthy living environment
• Encourages client participation in community activities and organizations
• Ensures privacy and confidentiality of client is maintained within established standards, policy and procedure and; that Client Consent forms are signed and updated
• Encourages clients to become as self-sufficient, empowered and included in their community, as possible

In consultation with each client, as needed and or requested,

• Advocates with landlords
• Assists client to acquire household furnishings when moving into the community and secures Start-up Funds as available or required
• Provides landlord mediation (issues and eviction prevention) and Crisis Intervention
• Identifies and eliminates fire hazards; for example, bicycles and other items blocking means of egress, unsafe use of open flames like candles, use of stoves and heaters, or unsafe smoking
• Educates client in fire safety procedures and prevention
• Identifies repair needs and deficiencies at properties / living accommodation and on behalf of the client - liaises with the maintenance coordinators i.e. Clients require minor adjustments and repairs to property such as replacing washers on faucets and light bulbs

Assists clients to manage and minimize storage issues.

Identifies and works to resolve any health and safety concerns including pest control.

Works with clients to ensure they understand and fulfill their responsibilities for property upkeep such as cleanliness, safety issues, proper garbage disposal.

• Uses client-centeredness approach, advocates on behalf of clients in…