Intake Coordinator

Short Stay Crisis Program (Full Time Permanent)
The Canadian Mental Health Association is looking for an Intake Coordinator for the Short Stay Crisis Program. The program offers 24‑hour on‑site residential support and short‑term case management services to individuals living with mental illness who have been involved with the criminal justice system. It operates at two sites in North York and Scarborough and includes the Toronto Safe Bed Registry.

Responsibilities

Serve as the initial contact for the Safe Bed Registry, either by phone or in person.

Manage the registry for the MHJ Safe Bed Network.

Initiate basic, non‑clinical client screening.

Assess requests made by the referral source and refer to appropriate resources.

Field incoming calls.

Enter and maintain data in the system.

Develop reports and maintain program statistics.

Develop and maintain relationships with other community agencies to enhance available resources for clients.

Maintain database information.

Perform and document follow‑up on services provided.

Carry out administrative duties and other program duties as assigned.

Work with a team to provide excellent service to consumers, families and other service providers.

Skills You Bring

Bachelor/College Diploma in Social Services or Business Administration.

Experience in community mental health, with knowledge of community programs and resources in the Greater Toronto Area.

Welcome and respectful approach to working with people.

Experience providing service for people with diverse backgrounds.

Thorough understanding of the resources and skills required to provide professional community information and referral.

Experience researching and helping people to find appropriate information.

Excellent assessment and communication skills.

Computer literacy and experience with Microsoft Office and client service databases.

Access to a car and a valid driver’s license is an asset.

Benefits

Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement.

Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals.

Short‑term and Long‑term Disability programs and life insurance to protect your income upon illness or injury.

Work‑life balance and flexibility.

Annual Professional Development Funding for career learning and advancement.

Opportunity to work with like‑minded, passionate individuals and make an impact on mental health service delivery.

Build genuine and authentic connections with colleagues and clients to make a difference.

Salary: $54,943 – $60,203.

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff value the flexibility in work schedules, the work‑life balance, the training and development opportunities, and the sense of family and personal support that exists throughout the organization.

CMHA Toronto is an equal‑opportunity employer and is committed to an equitable, diverse, inclusive, anti‑racist and anti‑oppressive workforce. We encourage equity‑seeking candidates, especially those who identify as Black, Indigenous, people of colour, women, people with disabilities, and 2

SLGBTQ+. We welcome applicants who have personal experience with mental health issues, either through self or a loved one.

To be eligible for this role, candidates will be required to adhere to our COVID‑19 policy and provide proof of vaccination.

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.

This posting is for an existing vacancy. CMHA Toronto thanks all applicants for their interest; however, only those selected for an interview will be contacted.

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