Relief Intake Worker

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

• Complete shelter intakes and orientation for new clients, including thorough documentation and respectful, compassionate communication.
• Provide short-term support and coordination to shelter clients during the intake process and initial stages of their engagement with services.
• Work in alignment with the Breaking Barriers philosophy to support holistic, client-centered service delivery.
• Liaise with relevant Breaking Barriers team members to ensure clients are connected to the appropriate supports (e.g., Health & Wellness, Income Security, Life Management, Sustainable Housing).
• Schedule and coordinate client appointments to facilitate access to internal and external services.
• Support communication around shelter and drop-in programming, maintain information boards, circulate materials, and promote upcoming events.
• Provide appropriate referrals and resources, including to clinical care, detox/rehab programs, and other community services.
• Build respectful, supportive relationships with clients to encourage trust, stability, and goal-setting.
• Contribute to a peaceful, collaborative shelter environment using effective conflict resolution and harm reduction strategies.
• Participate actively in team meetings, documentation, case discussions, and service planning.
• Collaborate with cross-functional teams, contribute to agency-wide initiatives, and uphold the values of CONC in all interactions.
• Promote and maintain a safe, inclusive, and positive work and living environment.

• Demonstrated passion for supporting vulnerable individuals on their path to greater stability and well-being.
• Minimum 2 years’ experience delivering client-centered support services.
• Minimum 2 years directly supporting individuals in shelter or similar settings.
• College diploma or university degree in a related field, or equivalent combination of education and experience.
• Strong understanding of strategies for working with vulnerable populations, including identifying and addressing both assets and barriers.
• Familiarity with Shelter Standards and conflict resolution strategies.
• Knowledge of local community resources, including mental health, addiction, and housing services.
• Current First Aid and WHMIS certification.
• Excellent organization, time management, communication, and documentation skills; proficiency in MS Office.
• Experience administering orientation or assessments such as the Ontario Common Assessment of Need (OCAN) is an asset.
• Fluency in additional languages is an asset.
• Presentation of a current criminal record check.

This job description is intended to outline the general responsibilities and qualifications for this role. It may be reviewed and updated as needed to reflect organizational priorities.

This posting is intended to fill a current vacancy.

CONC may use technology to support elements of the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.