24-HR Services MH&A Case Manager

INTERNAL/EXTERNAL

Job Title
: 24-Hour Services Mental Health and Addictions Case Manager,Women’s Hostel

Position Type
:
Bargaining Unit, Full-Time, Permanent

Rate
:$29.40 per hour

Reason for Posting: Existing Vacancy

Vacation:4 weeks to start

Benefits:Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with 100% premiums paid by the employer, LTD with premiums 100% paid by employees; sick leave and float day

RRSP:RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours:37.5 hours per week (Thursday– Monday: 1:30pm – 9:30pm)

Supervisor:Program Manager, Women’s Hostel

Posting Date
:
August 7, 2026

Final date to receive applications
:
Until Filled

Location
: 1059 College Street

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Fatima House (Women’s Hostel) is a low barrier, trans-inclusive and welcoming space for women to reside and work towards permanent housing. Services will address immediate basic needs for food, shelter and sleep; personal needs for showers and laundry; social and recreation needs for sharing fun activities with other women; health needs such as primary care, addictions treatment and counselling; allied services such as income, legal problems, housing and safety.

The provision of formal and informal programming, advocacy, informal counseling and support, information and referral are also an integral part of this service. Fatima House’s service approach is based on principles of Housing-First, Harm-Reduction, recovery, low-barrier service, trauma informed, anti-oppression and welcoming and inclusive client-centered service delivery.

We offer a caring and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

Harm Reduction:

• Implement harm reduction, client-centered recovery philosophy and community service delivery.
• Conduct community outreach and advocacy to have more partnerships for connecting clients to resources
• Foster engagement with harm reduction programs including workshops and social activities
• Harm reduction kit ordering, making, storage and distribution.
• Ensure safe disposal of used harm reduction equipment in accordance with established protocols.
• Provide overdose prevention education and support.
• Engage clients with monthly programs and document meeting minutes
• Work with the Harm Reduction Committee, clients and peers to explore, support, and create opportunities for harm reduction programming and services.

Mental Health & Addictions:

• Ensure the overall mental health, well-being of clients.
• Liaise clients with community resources connected to the provision of mental health and addiction services.
• Assist clients with symptom management through the knowledge of mental illness, and addictions on a one-on-one basis
• Implement trauma informed practices by ensuring the physical safety of clients and awareness of potential triggers to avoid re-traumatization.
• Collaborate with the creation of a predictable environment that allows clients to rebuild a sense of efficacy and personal control.
• Use a strengths-based approach, focused on skills building to further develop resiliency.
• Follow up with clientele on the list every week, and if need be, on a regular basis based on priority and urgency of care.

Service Plan Monitoring and Organization:

• Review and adjust goals from the perspective of both the member and worker, as well as member satisfaction with service and achievements.
• Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and FVC’s policies and procedures.
• Report in writing: all accidents, injuries, and occurrences and…