Benefits Officer

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Job : 66397
Job Category: Community & Social Services
Division & Section: Housing Secretariat, Housing Stability Services
Work Location: 176 Elm Street
Job Type & Duration: Full-time, Temporary (12 months)
Hourly Rate and Wage Grade: $40.08 - $43.91
Shift Information:Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 24-Aug-2026 to 08-Sep-2026

Job Description

Reporting to the Housing Benefits Consultant, the Housing Benefits Officer provides specialized administrative support services related to the administration of the Rent Geared to Income Program including the management of a portfolio of households, service agencies and landlords within the Housing Benefits Section.

Responsibilities:

• Provides specialized administrative support services to a diverse client community.
• Reviews applications, confirms current circumstances and eligibility of applicants to ensure initial and ongoing compliance with Rent Geared to Income Program, the Housing Service Act and the City of Toronto’s local rules.
• Assists in the process of matching eligible applicants to Rent Geared to Income vacancies, preparing and issuing housing offers to applicants in accordance with legislated guidelines and established program procedures.
• Applies legislation, Rent Geared to Income program guidelines and polices to assess and make administrative decisions regarding eligibility, household changes, rent and subsidy amounts, continued eligibility.
• Responds to and resolves (applicant) household and landlord inquiries/issues.
• Follows established business processes to support applicants and communicate decisions, including general correspondence, notice of decisions, annual rent reviews, rent supplement agreements, and communications related to legislative requirements (Housing Services Act) and Rent Geared to Income Program Guidelines.
• Performs rent calculations in accordance with guidelines and communicates with tenant and landlords.
• Maintains Rent Geared to Income household records in information systems, ensuring that household composition, income, assets, rent, eligibility status, annual review information, housing provider information, benefit amounts and supporting documentation is captured and maintained in current and accurate condition.
• Operates and maintains information systems and related software applications to enter, retrieve, verify, calculate and update RGI household, rent and subsidy information, generate correspondence and maintain accurate electronic records.
• Communicates with applicants, tenants, landlords, agencies, and other advocates, in person/phone/writing on a variety of issues in accordance with Municipal Freedom of Information & Protection of Privacy Act (MFIPPA) guidelines and provides support to vulnerable households and works with support agencies to support housing stability and minimize the risk of eviction.
• Establishes, fosters, and maintains collaborative working relationships with nonprofit agencies, private landlords and advocacy groups acting on behalf of clients, to enhance business partnerships.
• Maintains current knowledge of legislation, community services, resources, policies, programs, procedures, and issues affecting client population.
• Assists in the training and orientation of new staff.
• Conducts orientation interviews with new households and service providers to ensure they understand their required obligations for ongoing eligibility for the rent geared to income program.
• Participates in special projects, focus groups or steering committees, including implementing new technologies and software applications to improve program delivery, data management, file accuracy, reporting and client service.

Key

Qualifications:

Your application must describe your qualifications as they relate to:

• Post-secondary education in Social Services or the equivalent combination of education and experience in housing, social or community services.
• Considerable experience administering Rent-Geared-to-Income (RGI) program, including interpreting and applying the Housing Services Act (HSA), RGI program guidelines, policies and…