EPIC Supervisor

Albion Neighbourhood Services
Job Posting & Description
Program:
Eviction Prevention in the Community (EPIC)

Position Title:

EPIC SUPERVISOR
Position Type:
Full Time Permanent
- Non
- Unionized Management Position
Position

Start Date:

ASAP
Compensation: $40 per hour, including applicable pay equity.
Benefits:
Extended Health Benefits, Pension Plan
Final date to receive applications:
Open until filled.

Reports to:

Director of Operations

About Albion Neighbourhood Services (ANS)
Albion Neighbourhood Services (ANS) is a community-based, non-profit organization serving residents
in Toronto’s northwest communities. Since 1971, ANS has been providing inclusive, culturally
responsive programs and services that support youth, families, and individuals in achieving social and
economic well-being. Through partnerships, advocacy, and direct service delivery, ANS works to reduce
barriers, strengthen community connections, and create opportunities for empowerment and growth.
Our Mission: (We exist to) Build vibrant communities through social inclusion and accessible services.
Visit us at

The EPIC Supervisor provides leadership, supervision and day-to-day oversight of Albion Neighbourhood Services’ Eviction Prevention in the Community (EPIC) Program. Funded by the City of Toronto, EPIC provides rapid, short-term and intensive case management services to low-income and vulnerable households who are at imminent risk of eviction.

The Supervisor is responsible for ensuring that the EPIC team provides timely, responsive, person-centred and effective eviction prevention services in accordance with City of Toronto service standards, funding requirements and ANS policies.

• Provide day-to-day leadership, supervision and support to EPIC Workers.
• Liaise with the City of Toronto EPIC team.
• Assign and monitor referrals, workloads and caseload distribution across the team.
• Ensure appropriate staff coverage during vacation, illness and other extended absences.
• Conduct regular individual supervision and team meetings.
• Provide consultation and direction to staff regarding complex, urgent and high-risk cases.
• Support staff with problem-solving, advocacy, conflict resolution, landlord negotiations and housing stabilization strategies.
• Provide case consultation, debriefing and support following difficult or critical client situations.
• Lead key human resource responsibilities including but not limited to: hiring, discipline, approving time sheets, travel logs, staff performance and provide regular coaching.
• Promote teamwork, accountability, communication and a positive work environment.
• Ensure staff understand and follow ANS policies, City of Toronto requirements and applicable legislation.

• Ensure households referred to EPIC receive timely and responsive eviction prevention services.
• Ensure clients are contacted and services are initiated within required program timelines.
• Monitor active caseloads and ensure cases are appropriately prioritized based on urgency and stage of eviction.
• Ensure each household receives an individualized eviction prevention and housing stability plan.
• Support staff to identify the underlying causes contributing to eviction risk and develop appropriate intervention strategies.
• Review complex cases involving rent arrears, landlord disputes, eviction notices, Landlord and Tenant Board proceedings, Sheriff’s enforcement, income loss and other threats to housing stability.
• Ensure services focus on City of Toronto Eviction Prevention Program guidelines.

• Review client assessments, case plans, progress notes and case closures for completeness and quality.
• Monitor length of service and ensure cases are progressing toward identified goals.
• Ensure client files contain clear evidence of assessment, intervention, follow-up and outcomes.
• Assist staff in determining appropriate case strategies for complex households.
• Ensure appropriate follow-up is completed with households after case closure to assess continued housing stability.
• Ensure services are delivered consistently, respectfully and without discrimination.
• Support staff in…