Residential Support Worker

POSITION INFORMATION

Job Title: Residential Support Worker (Existing Role)

Department: Homeward Bound Residence

Reports To: Team Leader, Residential Services (or designate)

Location: Homeward Bound Residence, Toronto, ON

Employment Status: Relief

Hours of Work: Hours and Days may vary depending on needs of the program (Weekdays, weekends, statutory holidays, overnights)

Salary: $22.66 to $28.84 per hour with additional shift premiums for evening, overnight, and weekend hours

Classification: A (Subject to the Collective Agreement)

Potential

Start Date:

August 15, 2026

Date Created/Updated: March 2026

This position provides day-to-day counselling, supervision, and case support to residents of Homeward Bound Residence, a community-based program serving justice-involved men under Probation Orders, Conditional Sentence Orders, and/or Parole Certificates. The role ensures a safe, secure, and accountable living environment while supporting residents to meet court-ordered conditions, adhere to program expectations, reduce risk of recidivism, and work toward successful community reintegration through cognitive and behavioural change.

• Provide responsive, shift-based support to residents, addressing immediate needs while reinforcing accountability and program expectations.
• Maintain thorough knowledge of each client’s community supervision orders as outlined by their Probation and Parole Officer.
• Demonstrate working knowledge of each resident’s identified risk, need, and responsivity factors, and incorporate this framework into daily supervision, decision-making, and interventions.
• Develop professional, goal-oriented working relationships with residents to support progress toward individualized reintegration goals, while maintaining clear professional boundaries.
• Deliver services in a way that reflects the racial, cultural, linguistic, and gender-specific needs of the community served.
• Demonstrate the ability to understand and apply Anti-Racism and Anti-Oppression frameworks in all professional interactions and service delivery.
• Remain awake, alert, and actively engaged in supervision responsibilities at all times while on shift.

• Document all significant interactions with clients in the database, log book, or formal incident report as the situation dictates.
• Enter and maintain accurate, timely data in the agency’s client database.
• Use objective, non-judgmental language in all documentation.
• Understand that records may be used in legal, correctional, or clinical review processes.
• Complete incident/occurrence reports as required per JHST policy and procedure.
• Assume responsibility for a limited caseload at the discretion of the Team Leader.
• Administer and document medications in accordance with program policy.

• Ensure a secure, accountable, and supportive residential environment in compliance with Society policies and procedures, particularly around confidentiality and health and safety.
• Monitor and maintain all established program procedures and policies.
• Respond appropriately to fire safety, security, and emergency situations, including crisis intervention and de-escalation.
• Make appropriate decisions based on resident supervision orders and risk factors, in compliance with Society policies and procedures.
• Demonstrate understanding of risk management and the four principles of effective intervention: risk, need, responsivity, and professional discretion.

• Perform administrative duties including filing, photocopying, and putting together intake packages.
• Assist in ensuring compliance with agency standards, contractual obligations, and external audits.
• Contribute to the review and revision of agency policies, procedures, and program rules as required.
• Perform other duties or assignments as assigned by the Team Leader of Residential Services or Director.

• Maintain appropriate professional boundaries with residents.
• Uphold confidentiality and ethical standards.
• Work collaboratively within a multidisciplinary environment.

• Observe and document resident…