Case Manager_FT

Title of Job:
Case Manager Date:
August 31, 2026 Closing Date:
September 14, 2026

Location:

Toronto, ON - 416 Community Support for Women Compensation: $57,007 - $71,647 Annually Prorated Contract Duration:
March 28, 2028 Work Type:
Onsite Job :  Existing or New Position:
Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.

Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.

LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program

Summary:

Since 1984, The 416 Community Support for Women (The 416) has provided a safe and supportive environment for women (cis and transgender) who are experiencing or are at-risk of experiencing homelessness, and/or are facing mental health and substance use challenges.

Our team works primarily with women living with unmet needs due to their complex challenges.

LOFT Community Services, 416 program together with the Province of Ontario’s Justice Centres, present an exciting opportunity for an experienced Case Manager in Toronto’s first of its kind, community court model, the Toronto Downtown East Justice Centre (DTE-JC).

Justice Centres are an innovative court model that integrate early supports into the justice process by bringing together justice, health, employment, education, and social services to address the root causes of crime, break the cycle of offending, and improve public safety and community well-being.

The Toronto Downtown East Justice Centre focuses on breaking the cycle of offending by addressing the root causes of crime for accused at the intersection of poverty, homelessness, mental health and addictions challenges.

Job Summary:

As a Case Manager you will work independently and be part of a team that co-ordinates a support network and links clients living with mental illnesses, substance use and physical health issues.

The position attempts to empower participants, thereby increasing their independence, dignity and self-respect in a safe and secure environment.

Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

The Case Manager will engage exclusively with adult women participants of the Toronto Downtown East Justice Centre (DTE-JC), providing support in and outside of their criminal court process.

The role involves, but is not restricted to, service navigation, outreach, court accompaniment, short-term counselling, group support, warm referrals, intensive case management services, and internal links to LOFT’s available supports, to criminal justice involved women participants of the Toronto Downtown East Justice Centre. Case management activities will include working collaboratively with DTE JC participants using trauma and violence informed approaches to create a needs-based service plan, liaising with mental health and substance use services and service providers, psychiatrist, nurse practitioners and general practitioners, as well as community social services and housing workers.

The role requires active engagement with the DTE JC team which includes Ministry of the Attorney General Crown counsel and Case Management Coordinator, and other community partners including Jean Tweed, The 519, Regent Park Community Health Centre, Surrey Place and Streets to Homes. This is a unique and exciting opportunity to apply a first of its kind gender-responsive approach to supporting women offenders involved in the criminal justice system.

The Case Manager will support their clients while they are in the DTE JC, help them maintain release conditions and work with the participant to achieve individual and community wellbeing goals.

LOFT utilizes a Case Management approach in service delivery, which encompasses a continuum of flexible comprehensive interventions to help a…