Case Worker– Hoarding & Environmental Health

Employment Type: Full-Time, Permanent

Position Status: Vacant

Work Hours: 35 hours per week (Housing programs operate 24/7 - rotating shifts including evenings, holidays and weekends; shares on-call responsibilities or provides emergency coverage)

Salary: $61,479 annually (L7), plus comprehensive benefits

Location: 389 Church Street Toronto, Ontario M5B 2E5

Internal Final date to receive applications: Friday, September 18, 2026

External Final date to receive applications: Monday, September 21, 2026

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Hoarding and Environmental Health Case Worker provides hands-on and client-centered support to individuals whose living environments are impacted by hoarding behaviours, safety hazards, or challenges with essential life skills. The role promotes safe, healthy, and sustainable living spaces through harm-reduction strategies, life skills coaching, and coordinated efforts with health, housing, and social service providers. Working in collaboration with program manager, the position ensures that case management, community development, life skills training, and hoarding/environmental health interventions are fully integrated into the overall program delivery.

The YWCA Toronto Church Street facility offers 120 units of permanent, rent-geared-to-income housing for women and gender-diverse individuals. The Hoarding and Environmental Health Caseworker provides targeted case management and community engagement support to a caseload of tenants with complex mental health challenges who are at risk of homelessness. This includes individuals transitioning from provincially funded institutions and service systems, such as hospitals or correctional facilities, as well as Indigenous women and Two-Spirit people.

The Church Street program aims to support housing stability, promote harm reduction, and enhance tenants’ overall health and well-being. Through one-on-one case management and group supports, tenants are empowered to identify personal goals, build life skills, and overcome barriers to maintaining safe, healthy, and stable housing.

• Uses effective eviction prevention measures to assist tenants with significant mental health/substance use challenges to assume and maintain their tenancy obligations;
• Provides crisis prevention, intervention and counseling for women and children and gender diverse people to respond to crisis in ways that support individual and community well-being;
• Assists tenants to resolve issues of outstanding arrears, pest control and hoarding management challenges;
• Acts as a specialist in the area of hoarding from a harm reduction framework;
• Working with other staff, Property Service, and tenants to prepare for bed bug/pest removal and/or assist in de-cluttering education and assistance with organizing and housing issues stemming from hoarding management;
• Works with a tenant support network and referral partners to develop individualized support plans that identify ongoing housing and mental health/addictions goals and supports;
• Creates programming specifically designed to build community capacity with the use of a harm reduction framework that will give individuals and groups of residents the opportunity to develop and use harm reduction strategies in all aspects of their lives (health, relationships, independent life skills, housing, etc.).

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work) (Cases for Equivalency will be considered);
• Knowledge of best practices for pest control and hoarding issues, and using tools or frameworks to support harm reduction goals;
• Knowledge of bed bug and other pest concerns, pest control procedures, solutions and best practices for hoarding support and follow up;
• 3 - 5 years directly related experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/under-housing, violence/trauma, mental health/addictions, or concurrent disorders;
• Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
• Proven experience working…