Housing Support Worker

Employment Type
:
Permanent, Full-Time
Department
:
Housing Services
Union: Included (CUPE Local 2497)
Salary
:
Level 3 - $29.87/hr
File #:26-HS-16
Posting Date
:

September 10, 2026
Posting Close
:

September 23, 2026

The Housing Support Worker will be working Monday to Friday 9:00 AM to 5:00 PM.

Reporting to the Manager, Supportive Housing Services, the Housing Support Worker will support the successful transition of clients to long-term housing and assist those clients to maintain stable housing.

• Transition to Housing
• Support the transition of clients to appropriate housing.
• Develop and implement housing preparation plans for clients in collaboration with other Housing Support Workers.
• Assess client needs and align them with services and support in the community that will lead to a successful transition; provide referrals and warm transfers to appropriate services as required.
• Explore the neighbourhood with the client to familiarize them with key local resources.
• Stabilization in Housing
• Arrange and maintain regularly scheduled and intermittent home visits with clients.
• Connect clients with local resources and support services.
• Connect clients to professional services and social support networks in their community.
• Support tenants in maintaining their housing, including:
• Advocate for clients and liaise with property manager(s) and landlords.
• Advocate for clients with social service and financial support providers.
• Prevent evictions whenever possible.
• Assist clients to move to another unit or property in an organized, well-planned manner if eviction is unavoidable or the client has decided to move.
• Programming
• Support tenants and community members to develop and implement community-building activities and special events (e.g. community meals).
• Identify programming needs and arrange for external organizations, tenants, and/or community members to deliver programs (e.g. education on tenant rights and responsibilities, harm reduction supports, etc.)
• Design responsive community-based programs with community safety and stability in mind.
• Administration and Organizational Responsibilities
• Maintain appropriate documentation for statistics and client files.
• Provide information for funder reports as necessary.
• Maintain client files.
• Provide letters for clients.
• Escort clients to hospital, doctor appointments, court, etc., as requested.
• Work collaboratively with the shelter and housing team, other Dixon Hall staff, and volunteers.
• Operate in an effective, efficient and client-centred manner to achieve the best outcomes for the client.
• Actively participate in departmental and agency meetings and events.
• Work under the guidance of the agency and program policies and procedures.
• Meet regularly with Manager to discuss individual, team, and the overall effectiveness of client services.
• Other duties as assigned.

• Degree or diploma in social services or equivalent.
• Previous experience working with people experiencing homelessness or who has challenges in obtaining and maintaining housing.
• Demonstrable crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
• Excellent customer service, organizational, and interpersonal skills.
• Strong written and verbal English language communication skills; other languages an asset.
• Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with clients, peers, and volunteers.
• Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
• Experience working with all levels of professionals in community agencies and government offices.
• Ability to collaborate with individuals, client groups, agencies, and other organisations.
• Ability…