Crisis & Resource Counsellor; -CC)

Crisis & Resource Counsellor
-CC)

Competition #
-CC)
Crisis & Resource Counsellor
-CC)

Employment Type: Casual, Bargaining Unit (1 Vacancy)

Work Hours: 22.5 hours/week (Various shifts Monday
- Friday & Saturday, Sunday, 10am-6pm or 12pm-8pm)

Work Setting: Hybrid,815 Danforth Avenue, Toronto, Ontario

Salary: $27.73/hour

Final date to receive applications: September 21,2026 by 11:59 pm

Competition #
-CC)
Employment Type: Casual, Bargaining Unit (1 Vacancy)
Work Hours: 22.5 hours/week (Various shifts Monday
- Friday & Saturday, Sunday, 10am-6pm or 12pm-8pm)
Work Setting: Hybrid,815 Danforth Avenue, Toronto, Ontario Salary: $27.73/hour Final date to receive applications: September 21,2026 by 11:59 pm

Wood Green is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit (Use the "Apply for this Job" box below). woodgreen.org to learn more about who we are and to review our Equity Statement . We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2

SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Toronto Seniors Helpline aims to provide access and navigation to services and supports for seniors (and those caring for them) in Toronto through telephone calls and electronic systems. Toronto Seniors Helpline assists with smooth transfers, improved coordination and access between the Community Service Sector, the Home Care sector, hospitals, primary care and other parts of the health care system. Toronto Seniors Helpline is also a coordinated point of access for seniors’ mental health and addictions crisis.

Toronto Seniors Helpline staff screen and assess crisis calls in order to provide appropriate de-escalation and support as well as triaging to in-person crisis intervention/short-term crisis management or other appropriate referrals. Toronto Seniors Helpline also offers supportive counseling for seniors and caregivers to address isolation and mental health challenges. Toronto Seniors Helpline is integrated with the Crisis Outreach Service for Seniors (COSS), the Community Behaviour Support Outreach Team, Les Centres d’Acceuil Heritage and Home and Community Support Services.

• Respond to telephone and web chat referrals/requests for service and information
• Conduct initial screening using standardized assessment tools and implementing protocols to determine the most appropriate response to the call/referral.
• Assess risk and safety to determine the caller’s level of risk to self or others.
• Provide supportive counselling, crisis de-escalation and telephone-based short-term case management services as appropriate.
• Utilize electronic systems to make referrals to agencies.
• Work collaboratively with hospitals, other primary care agents, and community service providers to maintain a client-centred approach.
• Maintain appropriate documentation/case notes and client files.
• Keep accurate up-to-date statistical data for analysis and evaluation purpose and report data in a timely manner.
• Contribute to the development, improvement and evaluation of the service when required.
• Keep up to date on resources and search tools that can assist in supporting callers.
• Work closely and co-operatively with all partners.
• Follow agency protocols and procedures related to privacy…