Case Manager_FT

Title of Job: Case Manager

Date: September 11, 2026

Closing Date: September 27, 2026

Location: Toronto, ON - North Toronto ICM

Compensation: $57,007 - $71,647 Annually Prorated

Contract Duration: 6-Month Contract

Work Type: Onsite

Job :

Existing or New Position: Existing

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

North Toronto ICM Team provides assistance to adults living in North York and North Toronto who are experiencing mental health issues that seriously impact their life. The program provides open ended and short-term case management and peer support services. The program provides assessment, consultation, access to treatment, service planning and advocacy for individuals referred through The Access Point. Services are centered around each individuals needs and focused on comprehensive assessment, stabilization and linking to resources in the community.

The aim of the program is to provide a low barrier service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use. The program strives to assist individuals to make choices and changes in their lives that promote recovery.

As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and selfrespect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and .
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required
• Other duties as assigned by Program Manager and/or designated supervisor

• Post-secondary education in Social Services / Human Services or equivalent field
• Minimum 3 years’ working experience with client population group
• Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc
• Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs
• Ability to build therapeutic relationships and collaborate with…