Overnight Support Worker; -CC)

Competition #
-CC Overnight Support Worker
-CC)
Employment Type: Full Time, Bargaining Unit (2 Vacancies)
Work Hours: 35 hours/week (M-F 11pm – 7am & 12am – 8am)
Work Setting: Onsite – Limited opportunities to work remotely: 185 Cummer Avenue, Toronto, ON Salary: External Rate: F7 - $52,670.76
Internal Rate: F8 - $53,745.67 Final date to receive applications: October 5, 2026, by 11:59 pm

The Supportive Housing Program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program offers onsite psychosocial and primary care supports aimed at promoting stability, wellness, and self-sufficiency within a supportive community environment.

Residents receive a wide range of supports, including intensive case management, harm reduction and addiction support, therapeutic and supportive counselling, 24-hour staffing, assistance with activities of daily living, nursing services, life skills development, and social, recreational, and volunteer opportunities. The program’s approach is guided by Wood Green’s commitment to community development, anti-discrimination, and harm reduction principles, while working within relevant legislation and regulatory requirements.

Reporting to the Manager and/or Supervisor, Supportive Housing Programs,
the Overnight Support Worker plays a key role in ensuring the safety and well-being of residents and the building during overnight hours. Responsibilities include providing reception and security support, monitoring common areas, responding to emergencies and resident alarms, implementing crisis and de-escalation strategies, providing after-hours supportive counselling, enforcing building policies, and completing required clerical, shift exchange, and risk management duties as part of a collaborative care team.

• Provides reception services to staff and residents living in supportive housing program
• Ensures the safety of the building and its occupants after regular business hours.
• Ensures the zero-guest policy is always enforced.
• Monitors activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implements crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Completes hourly rounds on the participant floors
• Provides after hours supportive counselling to residents when required.
• Re-directs any visitors and responds to issues appropriately.
• Performs lock up and alarm duties in accordance to established procedures.
• Responds to the 24-hour resident personal alarm system according to appropriate procedures. Understands how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carries out appropriate First Aid responses, when necessary.
• Works effectively with other team members, including on site Home Support Workers, to address resident and building issues.
• Completes a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
• Understands risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
• Be prepared to work in environments where they might be pest control and hoarding issues
• Be prepared to work in environments where there may be death and…