Family Room Coordinator

Family Room Coordinator, Sick Kids

Full-time, Permanent

Monday-Friday, 8:00am to 4:00pm

The Organization

Since 1981,Ronald McDonald House Toronto has served as a place to call home for familieswith seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and eight Family Roomsin hospitals across the Greater Toronto Area and in Sudbury. The families weserve come from throughout Ontario, across Canada and around the world.

We are looking for a Family Room Coordinator to join our growing team at the Family Rooms at Sick Kids (The Hospital for Sick Children).

Reporting to the Manager, Family Rooms, the Family Room Coordinator is responsible for overseeing the day-to-day operations of the Ronald McDonald House Toronto Family Rooms located s position plays a key role in delivering compassionate support and services to families of seriously ill children and infants receiving hospital care. The Family Room Coordinator maintains a close rapport with all hospital staff, especially those who interact daily with the Family Room volunteers and families who use the Family Rooms.

• Welcome and orient families to the family rooms,ensuring completion of check in and accurate tracking of all subsequent visitsto the Rooms.
• Foster a welcoming and supportive environment by providing compassionate care, available services, guidance and assistance to families.
• Ensure Family Rooms operate according to the policies and procedures outlined in the Ronald McDonald Family Room Operating Manual.
• Monitor Family Room owned equipment, ensuring routine maintenance is conducted and repairs completed as required.
• Monitor,order and restock necessary supplies (e.g. food, toiletries) adhering to established budgets.
• In collaboration with Operations Lead, onboard, train for all volunteers for the Family Rooms.
• Participate in the Family Room volunteer workforce, providing coaching, engagement andtimely feedback.
• Proactively gauge the health of the volunteer workforce based on key performance indicators for engagement and performance. Escalate issues as appropriate.
• In coordination with People & Culture, ensure staff and volunteers adhere tothe Health and Safety measures, AODA, organizational policies & procedures,and other compliance matters.
• Ensurethe Family Rooms have appropriate volunteer/staff coverage. Escalate issue as appropriate.
• Foster strong values-based relationships with hospital staff and other key stakeholders, such as families and community partners.
• Prepare accurate and timely administrative reports and documents, including shift reports, and incident reports.
• Ensure consistency in implementation of policies and procedures by evaluating and monitoring Family Room operations.
• Identify operational concerns and implement corrective measures. Escalate issues as appropriate to the Manager, Family Rooms.
• Participate in special projects, programming andother duties, as required.

At Ronald Mc Donald  House Toronto, you’re not just taking on a job; you’re becoming partof a mission that makes a tangible difference every day. As the Family Room Coordinator, you'll play a key role in helping families feel at home when theyneed it most. You’ll have the opportunity to work with compassionate people,enhance your skill set, and contribute to a life-changing cause.

• Impact:
  Yourrole directly contributes to the comfort and well-being of families during someof their toughest times.
• Supportive Environment:
  Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.
• Competitive total rewards package including a hiring salary range of $48,000 - $56,000, group health and dental benefits,…