Overnight Shift Supervisor; Resident Services

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

The Shift Supervisor is responsible for direct implementation of Covenant House's philosophy, mission statement and policies as they pertain to residential care

We are currently recruiting for 2 Full Time, Permanent Overnight Shift Supervisor. This is a replacement role

This role is a awake overnight position working from 10:30pm to 8:30am

• Responsible for the direct management of the daily shift and the direct supervision of approximately 5 FT and 8 PT staff.
• Co-coordinating and monitoring training of new team members.
• Overseeing the safety, security, contents and any emergency situations within the entire building.
• Ensuring any threats to the safety of our youth are properly managed by staff.
• Conducting interviews of potential employees, evaluating them on observation shifts and participating in the selection process.
• Ensuring that staff adhere to Covenant House’s policies and procedures.
• Managing and monitoring their team’s work concerning intakes, assessments and discharges.
• Ensuring case management issues are appropriately addressed.
• Overseeing youth discharges and admissions to the shelter.
• Making recommendations for appropriate case action plans.
• Managing petty cash float, presto cards and taxi chits.
• Ensuring they and their staff are engaged with the youth and role model, the Trauma Informed Approach to care.
• Other duties as assigned.

• College or university degree or diploma in child and youth work or equivalent.
• Minimum four year’s experience in a shelter or residential setting.
• Minimum 3 year’s experience in a supervisory role
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• First Aid, CPR and basic computer skills an asset.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications…